Current jobs related to Customer Complaints Handler - Fleetwood - BES Utilities

  • Complaints Handler

    4 months ago

    Fleetwood, United Kingdom BES Utilities Full time

    We have an exciting role for a driven Customer Complaint Handler to join our established and growing operation here at BES Utilities in Fleetwood, Blackpool. Your role will be to deliver exceptional customer service when dealing with escalated complaints. Using your exceptional communication skills, you will build relationships with our customers and...

  • Complaints Handler

    4 months ago

    Fleetwood, United Kingdom BES Utilities Full time

    We have an exciting role for a driven Customer Complaint Handler to join our established and growing operation here at BES Utilities in Fleetwood, Blackpool. Your role will be to deliver exceptional customer service when dealing with escalated complaints. Using your exceptional communication skills, you will build relationships with our customers and...

  • Complaints Handler

    4 months ago

    Fleetwood, United Kingdom BES Utilities Full time

    We have an exciting role for a driven Customer Complaint Handler to join our established and growing operation here at BES Utilities in Fleetwood, Blackpool. Your role will be to deliver exceptional customer service when dealing with escalated complaints. Using your exceptional communication skills, you will build relationships with our customers and...

  • Customer Service Representative

    4 weeks ago

    Fleetwood, Lancashire, United Kingdom NHS Business Services Authority Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring that their queries are resolved efficiently and effectively.Key ResponsibilitiesRespond to customer...

  • Customer Service Representative

    4 weeks ago

    Fleetwood, Lancashire, United Kingdom NHS Business Services Authority Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring that their queries are resolved efficiently and effectively.Key ResponsibilitiesRespond to customer...

  • Customer Contact Advisor

    5 months ago

    Fleetwood, United Kingdom NHS Business Services Authority Full time

    **Job purpose**: The Contact Centre handles customer enquiries across a variety of media methods with advisors supported to become multi skilled and able to handle multiple workstreams. The post holder will work as part of a team to provide excellent inbound customer service to customers. The post holder will be supported to gain and manage a diverse...

  • Customer Service Coordinator

    1 week ago

    Fleetwood, United Kingdom Brook Street Full time

    About the RoleWe are seeking an EIBSS Assessor to join our team in supporting beneficiaries of the England Infected Blood Scheme (EIBSS). As an EIBSS Assessor, you will play a critical role in examining and interpreting confidential applications for support, working closely with medical experts to ensure fair and accurate outcomes.Key ResponsibilitiesAssess...

  • Customer Service Coordinator

    1 week ago

    Fleetwood, United Kingdom Brook Street Full time

    About the RoleWe are seeking an EIBSS Assessor to join our team in supporting beneficiaries of the England Infected Blood Scheme (EIBSS). As an EIBSS Assessor, you will play a critical role in examining and interpreting confidential applications for support, working closely with medical experts to ensure fair and accurate outcomes.Key ResponsibilitiesAssess...

  • Customer Service Representative

    1 week ago

    Fleetwood, United Kingdom Brook Street Full time

    About the RoleWe are seeking an EIBSS Assessor to join our team in supporting beneficiaries of the England Infected Blood Scheme (EIBSS). As an EIBSS Assessor, you will play a critical role in examining and interpreting confidential applications for support, working closely with medical experts to ensure fair and accurate outcomes.Key ResponsibilitiesAssess...

  • Customer Service Representative

    1 week ago

    Fleetwood, United Kingdom Brook Street Full time

    About the RoleWe are seeking an EIBSS Assessor to join our team in supporting beneficiaries of the England Infected Blood Scheme (EIBSS). As an EIBSS Assessor, you will play a critical role in examining and interpreting confidential applications for support, working closely with medical experts to ensure fair and accurate outcomes.Key ResponsibilitiesAssess...

  • Customer Service Representative

    7 days ago

    Fleetwood, United Kingdom Brook Street Full time

    About the RoleWe are seeking an EIBSS Assessor to join our team in supporting beneficiaries of the England Infected Blood Scheme (EIBSS). As an EIBSS Assessor, you will play a critical role in examining and interpreting confidential applications for support, working closely with medical experts to ensure fair and accurate outcomes.Key ResponsibilitiesAssess...

  • Customer Service Representative

    7 days ago

    Fleetwood, United Kingdom Brook Street Full time

    About the RoleWe are seeking an EIBSS Assessor to join our team in supporting beneficiaries of the England Infected Blood Scheme (EIBSS). As an EIBSS Assessor, you will play a critical role in examining and interpreting confidential applications for support, working closely with medical experts to ensure fair and accurate outcomes.Key ResponsibilitiesAssess...

  • Customer Service Representative

    4 days ago

    Fleetwood, United Kingdom Brook Street Full time

    About the RoleWe are seeking an EIBSS Assessor to join our team in supporting beneficiaries of the England Infected Blood Scheme (EIBSS).In this role, you will examine and interpret confidential applications for support, working closely with medical experts to ensure fair and accurate outcomes.You will also manage sensitive enquiries from beneficiaries and...

  • Customer Service Representative

    4 days ago

    Fleetwood, United Kingdom Brook Street Full time

    About the RoleWe are seeking an EIBSS Assessor to join our team in supporting beneficiaries of the England Infected Blood Scheme (EIBSS).In this role, you will examine and interpret confidential applications for support, working closely with medical experts to ensure fair and accurate outcomes.You will also manage sensitive enquiries from beneficiaries and...

  • Assessment Support Officer

    3 months ago

    Fleetwood, United Kingdom NHS Business Services Authority Full time

    8. Updates customer notes to ensure records are accurate. 9. Responsible for returning customer calls to resolve queries promptly and efficiently, ensuring complete customer satisfaction. 10. Responsible for recording FOIs / the receipt of, the complaints database, ensuring complaints are assigned in timely manner in order to meet service level agreements....

  • Assurance Caseworker

    4 months ago

    Fleetwood, United Kingdom NHS Business Services Authority Full time

    **In this role you are accountable for**: 1. Actively seek to improve the quality performance of staff against targets and objectives. Carry out regular coaching and performance reviews giving objective and constructive feedback to everyone. Ensure that best practice is shared not just within the team but across the service. 2. Owns quality and makes the...

  • Customer Service Administrator

    1 week ago

    Fleetwood, United Kingdom Brook Street Full time

    Brook Street are looking for an assessor to work for the renowned NHS Business Services Authority. This role is the perfect stepping-stone into a rewarding career where you can make a difference to the lives of NHS employees, patients, and the public. The NHS Business Services Authority is an Arm`s Length Body of the Department of Health and Social Care....

  • Customer Service Administrator

    1 week ago

    Fleetwood, United Kingdom Brook Street Full time

    Brook Street are looking for an assessor to work for the renowned NHS Business Services Authority. This role is the perfect stepping-stone into a rewarding career where you can make a difference to the lives of NHS employees, patients, and the public. The NHS Business Services Authority is an Arm`s Length Body of the Department of Health and Social Care....

  • Customer Service Administrator

    1 week ago

    Fleetwood, United Kingdom Brook Street Full time

    Brook Street are looking for an assessor to work for the renowned NHS Business Services Authority. This role is the perfect stepping-stone into a rewarding career where you can make a difference to the lives of NHS employees, patients, and the public.The NHS Business Services Authority is an Arm s Length Body of the Department of Health and Social Care. They...

  • Assurance Caseworker

    3 months ago

    Fleetwood, United Kingdom NHS Business Services Authority Full time

    We are looking for a number of Assurance Case Workers to join our team and carry out vital work that will support the Social Care sector - could this be you? Our Assurance Case Workers play a pivotal role in ensuring that our services meet the highest standards of quality and reliability. The successful applicants will provide coaching and mentoring to team...

Customer Complaints Handler

4 months ago

Fleetwood, United Kingdom BES Utilities Full time

We have an exciting role for a driven Customer Complaint Handler to join our established and growing operation here at BES Utilities in Fleetwood, Blackpool.

Your role will be to deliver exceptional customer service when dealing with escalated complaints. Using your exceptional communication skills, you will build relationships with our customers and external partners to deliver on commitments, expectations, and regulatory deadlines

Inter-departmental relationships are key to this role and you will liaise with other teams as you work towards business objectives and driving the business forward.

**No two days are the same in this fast paced but enjoyable work environment**

**Roles and Responsibilities (but not limited to)**:

- Deal with Customer Complaints and communicate effectively across multiple inbound and outbound channels
- Work to key SLAs both internally and with external partners such as the Ombudsman, EHU and Citizens advice to ensure our customers interactions and processes exceed standards.
- Use detailed knowledge and investigative skills to fully resolve complaints holistically across a customer’s account
- Future proof the customer experience by educating customers and updating all relevant records
- To ensure compliance and delivery of all SLA’s / Performance Standards, addressing issues and escalating where necessary
- Working closely with departments across the business and external BPO partners
- Follow through on customer promises
- Identify trends and solutions to wider customer impacting scenarios and work with the Vendor Quality Assurance team to provide workable solutions
- Work within clear guidelines set by the business and authorisation levels

**Key Result Areas**:

- Closure rate of >4 complaints a day
- Quality assurance score of >90%
- Adherence to GDPR requirements

**Experience Required**:

- Proven numerical and analytical skills to a high standard
- Strong administration skills
- Microsoft Office
- A high level of confidentiality
- Strong communication skills, both written and verbal
- Flexibility and willingness to learn
- Enjoy working with people
- Ability to work as part of a team
- Ability to work accurately, with attention to detail

**Benefits**:

- 28 days holiday (inclusive of bank holidays)
- Opportunities to up-skill in different departments
- Monthly Employee Recognition Scheme
- Social working hours and **NO** weekend work
- Company events
- A company that promotes from within
- Free tea & coffee

If you would love to join us as our new Customer Complaint Handler, we encourage you to find out more.

**Be part of our future**

**Job Types**: Full-time, Permanent

**Salary**: £19,000.00-£21,000.00 per year

**Benefits**:

- Company events
- Company pension

Schedule:

- Monday to Friday
- No weekends

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location