Assurance Caseworker

We are looking for a number of Assurance Case Workers to join our team and carry out vital work that will support the Social Care sector - could this be you?

Our Assurance Case Workers play a pivotal role in ensuring that our services meet the highest standards of quality and reliability. The successful applicants will provide coaching and mentoring to team members and work closely with cross-functional teams to implement and maintain effective quality assurance processes. You will receive comprehensive training from our Student Services team to set you up to succeed in the role and you will work as part of a team - connected to others.

Our approach to finding the right person for this role will involve in person/virtual interviews and a work-based assessment/stakeholder panel in Fleetwood.

This is a hybrid role based in Fleetwood.

What do we offer?

27 days leave (increasing with length of service) plus 8 bank holidays

Flexible working (we are happy to discuss options such as compressed and part time hours)

Flexi time

Hybrid working model (training will take place from our Fleetwood location)

Career development

Active wellbeing and inclusion networks

Excellent pension (20.6% employer contribution)

Access to a wide range of benefits and high street discounts

Actively seeking to improve the quality performance of staff against targets and objectives.

Carrying out regular coaching and performance reviews giving objective and constructive feedback to everyone.

Participating in audit exercises when required, verifying the accuracy of checks by internal and external auditors.

Communicating effectively at all levels.

Responding to complaints in line with the NHSBSA complaints policy.

Taking responsibility for your workload and that of the team, using your initiative and managing your time.

Identifying low level quality risks and issues and providing recommendation for remedial action.

Giving assurance on complex case work and responding to appeals.

For a full list of role accountabilities, please refer to the attached job description.

Here at the NHS Business Services Authority (NHSBSA), what we do matters.

 We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we take pride in being part of something so meaningful, that touches millions of lives.

 Just as we design our services around the needs of our customers, we place our people at the heart of our organisation. That’s why when you join us, you’ll be empowered and given the right support to help your career grow.

 As one of the UK’s Best Big Companies to work for, we’re all connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.

We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected. Wellbeing, diversity and inclusion is at the centre of this, so when you join us, you can connect with our Lived Experience Networks who help us to bring our authentic selves to work.

We are people connected to care.

**In this role you are accountable for**:
1. Actively seek to improve the quality performance of staff against targets and objectives. Carry out regular coaching and performance reviews giving objective and constructive feedback to everyone. Ensure that best practice is shared not just within the team but across the service.

2. Owns quality and makes the final decision on all error disputes within the service.

3. Attends quality meetings with managers to ensure to ensure that there is a consistent approach across all quality checking and quality exercise.

4. Provides support to team members performing quality checks.

5. Providing evidence of reporting of improvements to management by way of accurate analysis and feedback records, highlighting trend and training needs.

6. Participate in audit exercises when required, verifying the accuracy of checks by internal and external auditors.

8. Identify and assess learners needs, supporting the managers by putting in place learning and development plans, with realistic and challenging goals, that enable learners to understand their personal journey and realise their potential.

9. Responds to complaints in line with the NHSBSA complaints policy where the customer queries a decision or expresses dissatisfaction at the outcome of a decision as well as any MP correspondence received. Independently re-examines such claims to ensure that they have been correctly decided in accordance with internal procedures and policy.

10. Assists drafting various formats of articles/factsheets for staff to use as a quick reference guide and operational guidance.

11. Take responsibility for your workload and that of the team, using your initiative and managing your time. Proactively demonstrate a solution focussed approach to your work.

12. Liaise wit