Customer Service Representative

1 week ago

Fleetwood, United Kingdom Brook Street Full time
About the Role

We are seeking an EIBSS Assessor to join our team in supporting beneficiaries of the England Infected Blood Scheme (EIBSS). As an EIBSS Assessor, you will play a critical role in examining and interpreting confidential applications for support, working closely with medical experts to ensure fair and accurate outcomes.

Key Responsibilities
  • Assess applications from EIBSS beneficiaries accurately and fairly, ensuring all necessary information is gathered.
  • Calculate entitlements for beneficiaries, working closely with finance to ensure timely and accurate payments.
  • Maintain accurate records of assessments, statistics, and data as required for reporting purposes.
  • Respond to beneficiary complaints and queries, both written and verbal, providing clear and professional communication.
  • Manage your workload effectively, meeting internal performance targets and ensuring compliance with service standards and data protection.
  • Handle technical queries from beneficiaries and liaise with external organisations such as medical professionals and advisory services.
  • Tailor communications to the individual needs of beneficiaries, ensuring high levels of customer service.
  • Use your initiative to make informed decisions, with support from your manager or technical experts when required.
  • Perform other administrative tasks as needed.
Requirements
  • Strong attention to detail and ability to assess complex information.
  • Excellent communication skills, both written and verbal, with an emphasis on customer service.
  • Ability to manage your workload independently, working within agreed time-lines and policies.
  • Experience with handling confidential and sensitive information.
  • Proficiency in Microsoft Word and other office systems.
  • Commitment to working in a diverse and inclusive environment.
About Brook Street

Brook Street is a leading recruitment agency with a strong commitment to supporting the Armed Forces Covenant and promoting diversity and inclusion in the workplace. We offer a supportive learning programme for all new starters and a hybrid working environment that allows for flexibility and work-life balance.

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