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Processing Services Administrator

6 months ago

Newcastle upon Tyne, United Kingdom Payroll Software & Services Group Full time

**Description**:
Cintra, part of PSSG, is a fast paced, fast growing company and our award winning software provides payroll solutions for over 1000 clients. If you’re passionate about payroll and want to join a dynamic team of experienced professionals, look no further.

We are looking for a Processing Services Administrator to join our team. If you have excellent attention to detail, proven customer service skills and are a forward thinking & supportive team player,
**we want to hear from you**

You can find our modern offices situated within Hoults Yard on the edge of the Ouseburn Valley with its flourishing creative networks, abundant local heritage and lively social scene. Hoults Yard is a vibrant community which includes quirky cafés, leisure facilities and other local businesses.

**Key Responsibilities**:
As a key member of the Processing Services Team, you will have a number of set responsibilities throughout the month and will provide assistant to the payroll teams by undertaking supporting admin tasks
**.** Your responsibilities will include:
**Invoicing**
- Work with the Finance Team to ensure all non-payroll income items are invoiced and regarding on-stop accounts
- Liaise with payroll teams and managers to ensure payroll work has been correctly invoiced

**BACS Processing**
- Checking of BACS inputs and sending of BACS payments for payrolls and third-party liabilities

**Pension Processing**
- Sending remittances to third parties including LGPS/ TPA
- Uploading Pension contributions files to pension providers
- Sending of pension letters and files to clients

**Payroll Processing**
- Provide payroll teams with assistance in ad-hoc tasks
- Customer set-ups, eg entering customer data
- Creating and distributing payroll timetables to clients
- Uploading electronic payslips & P60s to self service
- Creation of self-service logins & password resets
- FPS and EPS uploads
- Opening & Closing of payrolls each period
- Sending out year end information packs

**General Admin Duties**
- Providing reception & telephone duties including greeting being responsible for visitors to the office
- Handling company admin and ordering office supplies
- Handling post, which includes returned payslips and tax codes

**Skills Knowledge and Expertise**:
**Essential**
- Attention to detail
- Team Player
- Eager to learn new processes
- Excellent written communication
- Exceptional telephone skills
- Ability to think inventively and creatively when problem solving
- Organised and discreet
- Comfortable with liaising with clients and attending meetings as necessary
- Ability to multi-task and priorities in a fast paced, pressured environment
- Ability to think logically and make decision under pressure
- Follows processes and instructions to ensure tasks are completed successfully
- Completer finisher type personality; there will be a lot of distinct tasks which need to be followed through
- Ability to work under pressure, prioritise and meet agreed deadlines
- Display a high level of initiative and productivity
- Can do attitude, positive communication and ownership of responsibilities

**Desirable**
- Pension Scheme Knowledge would be beneficial
- Experience of working in a professional environment - ideally payroll and or accountancy practice.
- Pension scheme knowledge would be beneficial
- Intermediate knowledge of MS Excel and Word
- Good understanding of payroll legislation

**What's in it for me?**:
At Cintra we know our employees are our biggest asset and an investment in them is an investment into the company. As standard we offer:

- Holiday entitlement of 25 days plus bank holidays (pro rata part time)
- Company paid sick leave (after qualifying period)
- Hybrid and flexible working arrangements (after qualifying period and by agreement)
- Employee Assistance Programme providing a confidential support network offering expert advice and compassionate guidance 24/7
- Company paid Health Cash Plan providing cover for everyday healthcare costs including dental treatment and eye tests (taxable benefit)
- Cycle to Work scheme offering considerable tax savings and spreading the cost of bike purchase over 12 months (after probation)
- Interest free Travel Loan scheme (after probation)
- Subsidised Parking Permit at Hoults Yard
- Generous employee referral scheme
- Employee recognition awards
- Annual office party
- Company supplied breakfast options, Nespresso coffee & tea

In addition to the above, we strategically invest in our employees giving our workforce the learning opportunities they need to keep moving forwards in their careers. We offer continuous employee training to keep knowledge fresh, skills sharp and develop confidence.

**About Payroll Software & Services Group**:
Established in 2019, the PSSG specialises in delivering top-notch software and outsourcing solutions for HR, Payroll, and Business Support across the UK, Ireland, and international markets.

Payroll, serving as the foundation of all e