Nps Product Owner

6 months ago

StainesuponThames, United Kingdom Bupa Full time

**NPS Product Owner**

**Staines or Manchester**

**Flexible / Hybrid working options (up to 3 days WFH)**

**Fixed Term Contract: 12 months**

**£41k - £45k DOE + bonus + fantastic benefits**

**Full time: 37.5 hours per week**

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.

Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

**Role Overview**:
In this role you will be responsible for the identification and facilitation of improvement of the NPS platform across business units ensuring relevant, timely and actionable customer insights are available to drive improved customer experiences.

**What you’ll do**:

- Act as first point of call any system issues and escalate to Platform Provider
- Support the analysis and root-cause discovery of any survey process related issues, working with business stakeholders, Research Managers, Database teams and NPS Platform vendor
- Provide proactive survey health status reports and communicate output with relevant stakeholders
- Develop a training roadmap to increase Bupa’s skill set with the NPS platform
- Work closely with the NPS business leads
- resolving business as usual activities requirements and understanding continuous improvement priorities
- Working others to understand future requirements and communicate on new products, opportunities, and changes
- Communicate new products and product releases and work with Business units to determine a need
- Represent Insights and NPS in the wider customer advocacy community and thought leadership into the business transformation agenda

**What you’ll bring**:

- Experience and proficiency working with Net Promoter systems
- Ability to manage relationships with external suppliers
- Experience in identifying, quantifying, articulating and prioritising business improvement opportunities
- Demonstrated data and analytical expertise and the ability to convey key insights into clear business activity and outcomes
- Extensive experience in building 360-degree stakeholder relationships, including with Senior Management.
- Ability to effectively communicate and present at all levels from executive to the front line
- In-depth and up-to-date knowledge of various customer-led process improvement tools and methodologies

**Why Bupa?**

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. You’ll be eligible for:

- 25 days holiday per year, pro rata to your contract.
- Access to a range of services to support your physical and mental wellbeing
- Fixed term benefits allowance
- Access to our confidential employee assistance programme
- Workplace pension
- Online discounts covering your everyday shopping, entertainment, eating out and more.

**Diversity and Inclusion**

Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fairly. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.

**_Whether you’ve found your feet or are discovering a new path. _**

**_Welcome to a place that celebrates you. _**

**_This isn’t where you've been. _**

**_This is where you're going. _**

**_This is what we have belief in. _**

Time Type:
Full time

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