Senior Product Owner

6 months ago


Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

**In this role, you are accountable for**: 1. The successful delivery of user centred products, including owning the product vision and roadmap from inception through to delivery of the product(s) covering all stages of the product lifecycle, owning at least one product yourself and providing oversight across a small portfolio of products within the NHSBSA. 2. You will effectively manage competing priorities, adapting products and services where needed to meet both internal and end users needs, ensuring your product team builds the right things at the right time to maximise user and business value.

Work with internal and external customers to analyse the needs and align the product roadmap to strategic goals. 3. Using product management principles and approaches, you will capture and translate user needs into deliverable outcomes for your end user. You will define the minimum viable product and define, agree and amend priorities where appropriate and be responsible for acceptance criteria.

4. You will monitor service quality and set appropriate OKRs in collaboration with interested parties and communicate the achievement and performance of your product to stakeholders. You will use qualitative and quantitative data to make the best decisions about the relative priority of work to improve the product or service (often with incomplete information or degrees of uncertainty involved) and work to continuously iterate near and longer-term plans for your team, ensuring these are suitably open, flexible and adaptive to change. 5.

Working closely with operational delivery teams, youll find solutions to overcome operational constraints to deliver successful products across a number of different services. You will ensure products meet the needs of operational teams as well as end users throughout the products entire product life cycle, implementing best practice in new product or service development. 6. Line management responsibility for several NHSBSA Product Owners.

Play a key role in facilitating the Product Owner Community to ensure respective product and service teams understand what each other are working on to ensure synergies and opportunities are taken advantage of. 9. Act as an ambassador for NHSBSA products internally and externally and as the primary contact for queries related to the products you are responsible for. 10.

Act as an initial point of escalation for key product decisions across a defined section of the NHSBSA portfolio, providing support and direction for the Product community and the wider business. 11. Support Product Owners within a section of the NHSBSA, to ensure every product or service has a clear vision with objectives aligned to the real needs of users and the strategy of the organisation, ensuring the product and service vision and goals are aligned. 12.

Develop strong networks across a range of stakeholder organisations and within the NHSBSA and will promote strong integration of digital improvement activity. 13. Working with key stakeholders and management teams, you will ensure products are delivered consistent with NHSBSA approaches and values, including relevant governance frameworks, and report on project process, priorities, risks and solutions. Using your networks and relationships, you will also ensure user feedback is regularly taken on board and they are informed of ongoing improvements.

14. Support the Service Owners and leadership team to deliver on their priorities and actively participate in engagement with internal and external stakeholders to assess what is possible through product delivery whilst being accountable to sponsors for the delivery of user-initiated change. 15. Actively engage in user research sessions to get first-hand feedback from users and take a data driven approach to prioritisation across multiple services and products.

16. Manage delegated budgets as required, with responsibility for the day-to-day finance work for the project. 17. Ensuring that outputs are complaint with DHSC and NHSBSA policies, in addition to complying with statutory UK legislation and directives.

18. Able to demonstrate knowledge and experience working to CDDO service standards and able to mentor and coach others on best practice. 19. Be accountable for your own personal development needs in order to be fully equipped to meet current and future management and organisational needs, as well as support development of others within the product community.

20. Dealing with highly complex and sensitive information where you will need to influence and persuade Senior Leaders and internal/external stakeholders to take an appropriate approach in relation to difficult and contentious issues.


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