Service Owner for Single Appeals Service

5 months ago

Newcastle upon Tyne, United Kingdom Department for Levelling Up, Housing and Communities Full time

**Details**:
**Reference number**:

- 319522**Salary**:

- £61,599-
- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Grade 6**Contract type**:

- Temporary**Length of employment**:

- 23 Months**Business area**:

- Housing Delivery**Type of role**:

- Project Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Birkenhead, Birmingham, Bristol, Cambridge, Darlington, Exeter, Hastings, Leeds, Manchester, Newcastle-upon-Tyne, Nottingham, Plymouth, Truro, Warrington, WolverhamptonAbout the job

**Job summary**:

- Here at the Department for Levelling Up, Housing and Communities (DLUHC), we work on things that make a real difference to people’s lives.
- Whether it's through the homes we live in, the work of our local councils, or the communities we’re all a part of, our work is at the top of the political agenda. We have ambitious and far-reaching outcomes to achieve this year and, if you’re thinking of joining us, there’s never been a more exciting time.
- We have circa 3,500 staff who are based in 20 offices across the UK.- This is an exciting policy area with a huge amount of ministerial interest and profile. We’re looking for an enthusiastic new team member to work within this engaging environment characterised with often competing viewpoints. Your work will directly impact the operational appeals service that will be used by millions of motorists every year.**The Role**:
As the Service Owner, you will be accountable for the quality of the service and for communicating the benefits and performance of the service. You will adopt a portfolio view, managing end-to-end services that include multiple products and channels. You’ll build an in-depth understanding of your service, and use digital thinking, culture, service design and delivery practices to develop a new appeals service. You will also own the budget and allocate funding to areas of the service based on your decisions about priorities.
- This is not a technical IT post and is not confined to running a website. However, since the appeals service will be a technical product, experience of working with digital services is essential. We’ve written a blog post about how DLUHC sees the role of Service Owner.**Job description**:

- As the Service Owner for the private car parking single appeals service, you will:
- Set direction, advice on which tools and methods to use, and provide strong, decisive, and visible leadership for a digital service focused on meeting various user needs.
- Be accountable for the quality and usage of your service, build by bringing in insights from changing user needs and innovative ways of working to achieve the right outcomes. You will continually iterate and improve the service based on user feedback and your understanding of the environment.
- Build and maintain strong relationships between policy and DDaAT, and establish good working relationships with the parking industry, motorists and consultants to join up strategies and processes to deliver a new service under a one-team attitude.
- Ensure the necessary business processes are followed and participate in the governance of the service, including acting as a point of escalation for the delivery teams.
- Own the budget and allocate funding to areas of the service based on decisions about priorities. Identify and progress opportunities to reduce costs and duplication by actively promoting simplification.
- Actively participate in networking with other Service Owners inside and outside government and share good practice and learning.

**Person specification**:

- A track-record of leadership in successful design, delivery and continuous improvement of high-quality digital services.
- Experience of working with senior stakeholders to persuade them of the benefits of agile and service design techniques.
- Experience of building and delivering against strategies to transform and join-up digital or non-digital services, focusing on delivering maximum return on investment.
- Experience of building and managing high performing teams, delegating decision making to the most effective level, and empowering teams to deliver to the best of their abilities.
- An ability to translate complex aims and needs into compelling vision statements and clear and manageable plans and communicating these in an open and transparent way through a variety of channels.
- Experience of managing the expectations of stakeholders with conflicting needs and demands, engaging with senior stakeholders, and developing a pipeline of customer adoption.
- A systematic approach to solving problems.
- An understanding of service design principles.
- Experience of assessing risks, scoping resource requirements, and managing budgets and operating costs to ensure value for money and sustainable development of teams and serv

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