Customer Liaison Officer

6 months ago


Skelmersdale, United Kingdom West Lancashire Borough Council Full time

We have a challenging and exciting role for a customer focused individual to join West Lancashire Borough Council. You will be a team player who has excellent communication skills.

You will:

- Lead for the Property Services Team in all aspects of customer service and engagement on construction related projects.
- Liaise closely with customers in their homes, to discuss their specific circumstances and create household profiles to assist the delivery of planned / cyclical maintenance programmes with the minimum of disruption.
- Work closely with external/ internal partners in identifying solutions where residents have non-standard installation requirements/difficulties.
- Be the main point of contact for customers who are experiencing difficulties with the implementation of planned maintenance / cyclical works to their homes.
- Assist the Property Services Team in encouraging and developing customer participation in all aspects of scheme design and delivery.

The post holder will support the development of a positive organisational culture that is outward looking, evidence based, and customer focused. You will adhere to the Council’s Expected Behavioural Standards ensuring that a high standard of customer care is maintained.

We pride ourselves on our friendliness and being a good employer with a range of benefits and employment terms and conditions to suit you. A competitive salary, generous annual leave entitlement, the opportunity for hybrid working, Local Government Pension Scheme, work life balance policies, and support for your personal development are just some of the benefits we offer.

If you are looking for a new and exciting challenge, we would love to hear from you.

The successful applicant will be required to undergo security checks as part of the Baseline Personnel Security Standard for accessing Government records. This will include a Basic DBS check.

Please be advised that a criminal record will not necessarily be a bar to obtaining a position with West Lancashire Borough Council.


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