Carefirst Information Assistant/ Admin
3 weeks ago
**What's involved with this role:
**Job Ref: Cardiff RQ1253781**
**Enhanced DBS disclosure required**
CareFirst is the case management system used by social services and communities staff to record their service user information. The system also provides key performance indicators. The CareFirst Information Assistant provides assistance and support to end users of the CareFirst system. Provide a single point of contact for internal / external users of CareFirst to log, expedite and, where applicable, resolve their queries or problems.
A dynamic, enthusiastic, confident person to join a small team in helping to provide a single point of contact for Children’s Services internal users of the current social care electronic case record system and then move to Eclipse.
Set up new users and organisations on the system as well booking staff on to the appropriate training sessions. Duties will also include, logging, expediting and, where applicable, resolving queries or problems from users and various data cleansing of records.
Key Responsibilities:
- Undertake training to learn the OLM system in detail and understand the work processes that have been developed to use it.
- Liaise with appropriate sources to answer queries that cannot be resolved straight away.
- Maintain all records relating to the Helpdesk, and run reports as necessary.
- Report any errors/inconsistencies to the Systems Administrator/Development Officer.
- Support the Systems Administrator/Development Officer in correcting records and maintaining the database.
- Assist with the development of guidance and maintenance of the website.
- Provide information from CareFirst and associated systems.
- Provide cover to the adjacent Service Area’s helpdesk when required.
**To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.**
**If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know **and we can send you some additiona**l **information for clarity.**
Other “Essential Requirements” - Please check to ensure that your CV addresses the following items:
**Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.**
Qualifications:
- Educated to GCSE standard or equivalent.
**Experience**:
- Experienced and competent in using PC Applications, including Microsoft products.
- Have previous admin experience
- Similar experience of being involved in a Helpdesk/customer service role
Skills & Abilities:
- Good accuracy and organisational skills
- Good communication skills
- Good excel skills
- Able to prioritise and organise own work.
- Demonstrate / Give an example of accuracy / attention to detail has been used
- Working with team members to deliver the service Proactively promote the benefits of IT in the social care workplace
- Confident and calm manner in providing effective telephone support to staff.
ALD
**Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please
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