Training & Development Exec (Customer Services)
2 weeks ago
HYBRID - Customer Service Trainer
**The Role**
- Design and expand on existing training and development programmes
- Ensuring that all audits are documented and performance feedback is provided to key stakeholders.
- Provide ongoing training and support whilst evaluating employees, identifying areas for improvement and recommendations of additional support needed for new starters and existing customer services agents.
**About you**:
- **YOU MUST** have a proven experience within a call centre/customer service role.
- You will also have experience creating and delivering training on good practice and producing supporting documentation/training materials.
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