Customer Service/employability Tutor
2 weeks ago
Job description
**Customer Service/Employability Tutor**
**JFC Training College**, Woolwich, London
**35** hours per week. Hours will be between Monday to Friday 9 - 6pm
£100-£120 per day (depending on experience)
Temporary, Fulltime
Start date: Immediate start
**About Us**
JFC Training College established in 2006 is a further education private training provider offering learners a wide range of high-quality UK recognised qualifications.
Our vision at JFC Training College is to ensure every learner achieves excellence in all aspects of academy life. We have high aspirations, both in terms of academic standards and personal development, to prepare our learners for the demands of the 21st century global workplace. We expect every learner to excel and will provide the necessary challenge and support to make this happen.
**JOB OVERVIEW - Customer Service/Employability Tutor**
- Customer Service Level 2 Cert (RQF)
- Employability Skills Level 2 Cert (RQF)
- Safeguarding, Prevent & British Values Level 2 Cert (RQF)
**Main Responsibilities**:
- Taking full responsibility for a caseload of 30 - 40 learners
- Plan and deliver engaging classes and workshops that inspire learners to achieve
- Manage and prepare learners effectively in accordance with OFSTED and Awarding Bodies requirements in teaching, learning and assessment.
- Managing caseloads to ensure that KPIs are met
- Undertake induction, initial assessment, diagnostic, ILP, skills scan and reviews with learners ensuring feedback provided and acted up appropriately.
- Develop scheme of work, lesson plans and course resources for the delivery of the qualifications.
- Monitor attendance, punctuality, and achievement setting improvement targets where standards are not met.
- Delivering and managing learning of the qualifications using an e-portfolio system
- Embedding functional skills in the delivery of the qualification and providing the relevant support and guidance to meet the required standards of the qualification.
- Support a caseload of learners through providing effective advice and guidance and training to progress into sustainable employment, work placement, apprenticeship or further education
- Maintain accurate and complete tutor records, tracking, and monitoring learner progress and development to ensure high accreditation pass rates, and good retention.
- Ensure that 95% of learners achieve their qualification within the agreed timescales.
- Embedding British values, prevent, safeguarding, equality and diversity throughout the teaching.
**CANDIDATE SKILLS - Customer Service/Employability Tutor**
**What we are looking for**:
- Experience of teaching learners aged 16+
- Proven experience of teaching customer service/employability skills and work-related learning.
- Ability to use your interpersonal skills to manage relationships with individuals from a variety of backgrounds and with varying communication needs and requirements
- Excellent communication and teamwork skills
- Excellent time management and the ability to work to deadlines
- Great administration and organisation skills
- Excellent attention to detail
- IT literate and competent in the use of all Microsoft Office programs and internet
- Experience of using e-portfolios
- Knowledge and understanding of 'Safeguarding' vulnerable adults and children
- Ability to cope with a challenging and varied workload
**Qualifications - Customer Service/Employability Tutor**
- Teaching qualification at level 4 or above
- Customer Service Level 2 / Business Administration Level 3/ Employability Level 1
**Desirable**
- Assessors/Verifiers Award D32/34 / A1, TAQA, CAVA
- Internal Quality Assurance Qualification, V1
- SEND experience
- An interest in how learning can be supported and made more interesting by technology
**To be eligible for this role, the potential Tutor must**:
- Hold the right to work in the UK
- Provide two professional references.
**BENEFITS - Customer Service/Employability Tutor**
- Good opportunities for personal and career development.
- Pension Scheme.
- Employee benefits such as travel discounts, gym membership.
**Job Types**: Full-time, Temporary
- This organisation is committed to safeguarding and promoting the welfare of learners and expects all staff and volunteers to share this commitment._
**Job Types**: Full-time, Part-time, Temporary contract, Fixed term contract
Contract length: 3 months
Part-time hours: 35 per week
**Salary**: £100.00-£120.00 per day
**Benefits**:
- Company pension
- Gym membership
Schedule:
- Day shift
- Monday to Friday
Application question(s):
- What level of teaching qualification do you have?
- What awarding body have you used for delivering customer service/employability skills
**Experience**:
- Delivering Customer Service/Employability Skills: 2 years (required)
- delivering SWAP programme: 2 years (preferred)
Work Location: One location
Expected start date: 08/05/2023
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