CRM Team Lead

6 months ago

Newcastle upon Tyne, United Kingdom LeoVegas UK Full time

**ABOUT THE ROLE**

We are seeking an experienced and passionate CRM expert to join LeoVegas as a Retention Manager, responsible for leading and overseeing the CRM activities of a high-performing team. Your role will involve developing and executing strategies to enhance customer retention, loyalty, and lifetime value across your markets. With a hands-on approach, you will identify opportunities, analyze data, and implement initiatives to drive customer engagement.

At LeoVegas, a fast-paced and innovative company, you will cultivate a culture of excellence, accountability, and continuous improvement, collaborating with cross-functional teams to achieve shared goals and sustain our competitive edge.

**YOU WILL BE RESPONSIBLE FOR**:

- Exhibit exemplary leadership and mentorship in steering a high-performing CRM team towards surpassing goals and fostering a culture of excellence, innovation, and accountability in a dynamic and fast paced setting.
- Possess a deep understanding of data systems and analytical tools, with the ability to translate complex data sets into actionable CRM insights and strategies.
- Champion the use of data visualization and reporting to communicate performance metrics and insights clearly to stakeholders at all levels, ensuring data-driven decisions are at the core of the CRM strategy.
- Enable the team to manage and allocate budget effectively, forecasting campaign metrics including engagement, cost, ROI, and other key performance indicators for precise evaluation and optimization.
- Employ a rigorous approach to campaign and customer journey analysis, with a focus on continuous enhancement through A/B testing and data-driven decision-making to maximize customer satisfaction and profitability.
- Foster a collaborative environment within your team and across departments, promoting shared objectives, process efficiencies, and the exchange of creative and innovative solutions.
- Continuously refresh you and your team's knowledge of the industry, staying ahead of regulatory shifts, market trends, competitor strategies, and CRM best practices to maintain a competitive edge in player relationship management.

**OUR SUCCESSFUL CANDIDATE WILL HAVE THE FOLLOWING**:

- 1-2 years of CRM experience and knowledge of the Regulated markets is desirable though not essential.
- You are a positive, creative and data-driven person who loves to push the limits, try new things and are results-driven.
- You are a team player, willing to share your knowledge and learn from your colleagues while enjoying a dynamic and creative environment - whilst also capable of working independently.
- Previous experience of leading a team. Being able to motivate a team, and review KPIS are an essential part of the role.
- A genuine interest in the LeoVegas brand and product.

**WHO WE ARE**

At the core of LeoVegas Group is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We’re a team of over 1400 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 11 offices worldwide.

**BENEFITS**

***
- Hybrid work policy
- 4 weeks of Workation _(_T&C apply)_
- 28 days paid leave + public/bank holidays in England
- Matched pension contributions up to 6%
- BUPA healthcare which covers pre-existing conditions plus a cash-back plan to support with dental, optical & other treatments
- 250 GBP wellness contribution annually _(_T&C apply)_
- Free onsite parking and complimentary snacks and drinks. We also serve breakfast on Mondays and lunch on Fridays.
- Team and office social events throughout the year, which also include a quarterly team budget
- Enhanced parental leave

**JOIN US**

In our pride, we empower our teammates to find their roar and run with their wildest ideas. We don’t wait for things to happen; we pounce and make it happen

Would you be a good fit for the Leo Pride - give us a roar

**As our company working language is English, we’d like to see your CV in English, please

  • CRM Manager

    4 weeks ago

    Newcastle upon Tyne, United Kingdom WeComm Full time

    Ready to take the next step in your career?I'm on the hunt for a passionate and experienced CRM Manager to join an exciting, forward-thinking Digital Team that’s shaping the future of online retail. Reporting to the Head of Analytics, you’ll play a vital role in crafting customer-centric strategies that engage, retain, and excite their audience, making...

  • CRM Manager

    4 weeks ago

    Newcastle Upon Tyne, United Kingdom WeComm Full time

    Ready to take the next step in your career?I'm on the hunt for a passionate and experienced CRM Manager to join an exciting, forward-thinking Digital Team that’s shaping the future of online retail. Reporting to the Head of Analytics, you’ll play a vital role in crafting customer-centric strategies that engage, retain, and excite their audience,...

  • CRM Manager

    3 weeks ago

    Newcastle upon Tyne, United Kingdom WeComm Full time

    Job Description Ready to take the next step in your career? I'm on the hunt for a passionate and experienced CRM Manager to join an exciting, forward-thinking Digital Team that’s shaping the future of online retail. Reporting to the Head of Analytics, you’ll play a vital role in crafting customer-centric strategies that engage, retain, and excite...

  • CRM Marketing Specialist

    1 week ago

    Newcastle upon Tyne, United Kingdom Found Consultancy Full time

    CRM Marketing Specialistup to £55,000k plus excellent benefitsFull time permanent – WFH 3 -2Location: Newcastle – North EastSector: - Ecommerce / Marketing / sales / Design AgencyOur client is a market leading organisation and this is an excellent opportunity to join in a new CRM Marketing appointment. You will be working closely with multi-stakeholders...

  • CRM Marketing Specialist

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Found Consultancy Full time

    CRM Marketing Specialist up to £55,000k plus excellent benefits Full time permanent – WFH 3 -2 Location: Newcastle – North East Sector: - Ecommerce / Marketing / sales / Design Agency Our client is a market leading organisation and this is an excellent opportunity to join in a new CRM Marketing appointment. You will be working closely with...

  • CRM Marketing Specialist

    2 weeks ago

    Newcastle upon Tyne, United Kingdom CV-Library Full time

    CRM Marketing Specialist up to £55,000k plus excellent benefits Full time permanent – WFH 3 -2 Location: Newcastle – North East Sector: - Ecommerce / Marketing / sales / Design Agency Our client is a market leading organisation and this is an excellent opportunity to join in a new CRM Marketing appointment. You will be working closely...

  • CRM Marketing Manager

    1 month ago

    Newcastle upon Tyne, United Kingdom CV-Library Full time

    CRM Marketing Manager up to £55,000k plus excellent benefits Full time permanent – WFH 3 -2 Location: Newcastle – North East Sector: - Ecommerce / Marketing / sales / Design Agency Our client is a market leading organisation and this is an excellent opportunity to join in a new CRM Marketing Manager appointment. You will work closely...

  • CRM Marketing Manager

    4 weeks ago

    Newcastle upon Tyne, United Kingdom Found Consultancy Full time

    CRM Marketing Managerup to £55,000k plus excellent benefitsFull time permanent – WFH 3 -2Location: Newcastle – North EastSector: - Ecommerce / Marketing / sales / Design AgencyOur client is a market leading organisation and this is an excellent opportunity to join in a new CRM Marketing Manager appointment.You will work closely with multi-stakeholders...

  • CRM Solutions Architect

    3 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Adapt 365 Full time

    Job Overview:We are looking for a talented Dynamics 365 Functional Consultant to lead our CRM team and drive innovation in marketing automation and data management.In this role, you will be responsible for delivering high-quality technical support during the migration to Microsoft 365, ensuring seamless integration with our existing systems.You will work...

  • Live CRM Campaign Manager

    1 month ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom LeoVegas UK Full time

    Role Description:We are looking for a highly motivated and experienced Campaign Manager to lead the development and execution of data-driven Live CRM strategies that drive customer engagement and commercial success. The ideal candidate will have a proven track record in CRM and Online Marketing, with excellent analytical skills and the ability to interpret...

  • CRM and Data Strategist

    4 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Riverdale TradeCo Ltd Full time

    Job Description: We are looking for a highly skilled CRM and Data Executive to join our team at Riverdale TradeCo Ltd. As a key member of our team, you will be responsible for developing and implementing effective digital marketing strategies using CRM software. You will work closely with practice managers to train them on CRM software and provide insights...

  • Events and CRM Executive

    7 months ago

    Newcastle upon Tyne, United Kingdom Womble Bond Dickinson (UK) LLP Full time

    We've got an exciting opportunity for an Events and CRM Executive to join our Newcastle office in a brand new role. **_ What's the team and role about?_** The Events and CRM Executive will work with other team members across the marketing and business development (M&BD) group to support the delivery of events and optimise Microsoft Dynamics, the firm's...

  • CRM Executive

    3 weeks ago

    Newcastle upon Tyne, United Kingdom LeoVegas UK Limited Full time

    ABOUT THE ROLE As a CRM Manager for our Casino and Live Casino verticals, reporting to the CRM Lead, you will play a key role in enhancing player engagement and driving commercial success through optimised multi-channel campaigns. You will spearhead continuous improvement and innovation in CRM tactics while fostering collaboration within the team to...

  • Customer Journey Analyst

    1 week ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom CV-Library Full time

    Job Title: Customer Journey Analyst - CRMAbout the CompanyCV-Library is a leading online job board, providing a platform for job seekers and employers to connect. We are seeking a highly skilled Customer Journey Analyst - CRM to join our marketing team, who will be responsible for delivering data-driven insights and CRM projects that drive customer loyalty...

  • Live CRM Strategist

    4 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom LeoVegas UK Full time

    Job Description:We are seeking a highly skilled Live CRM Strategist to join our team at LeoVegas UK. As a key member of our CRM department, you will be responsible for developing and implementing data-driven strategies to drive customer engagement and loyalty.Responsibilities:Development of data-driven Live CRM strategies to enhance customer experience...

  • CRM Solutions Architect

    3 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom BJSS Full time

    Job Title:Crm Consultant - Dynamics 365About the Company:Bjss is a leading business and software solutions provider, delivering high-quality services using Dynamics 365 Ce functional capabilities.Key Responsibilities:Delivery and ownership of high-quality business and software solutions, particularly Field Service AppStrong contribution to the wider Dynamics...

  • CRM Manager

    4 weeks ago

    Newcastle Upon Tyne, UK, Tyne & Wear, United Kingdom WeComm Full time

    Ready to take the next step in your career?I'm on the hunt for a passionate and experienced CRM Manager to join an exciting, forward-thinking Digital Team that’s shaping the future of online retail. Reporting to the Head of Analytics, you’ll play a vital role in crafting customer-centric strategies that engage, retain, and excite their audience,...

  • CRM Marketing Specialist

    1 month ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Grace Media Full time

    Job DescriptionWe are seeking a skilled CRM Marketing Specialist to join our team in Newcastle City Centre. As a CRM Marketing Specialist, you will be responsible for planning, managing, and deploying CRM strategies for our new iGaming brands.Key Responsibilities:Plan and manage CRM strategy for the company's new igaming brandsManage promotional calendar and...

  • CRM Marketing Solutions Professional

    6 days ago

    Newcastle upon Tyne, United Kingdom Found Consultancy Full time

    Role Summary: We are looking for a highly skilled CRM Marketing Specialist to join our team at Found Consultancy. The successful candidate will be responsible for developing and implementing data-driven marketing strategies that drive customer loyalty and spend. This is an exciting opportunity to work with a market-leading organisation and contribute to the...

  • CRM Business Development Manager

    12 hours ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Riverdale TradeCo Ltd Full time

    About the RoleWe are looking for a CRM and Data Executive to join our team at Riverdale TradeCo Ltd. As a key member of our team, you will be responsible for providing training and support to practice managers on CRM software.Responsibilities:To train and support practice managers on CRM software.Attend practices/support office on an ad hoc basis.What We...