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Customer Care Advisor

4 months ago

Leicester, United Kingdom Ruth Wagstaff Recruitment Full time

This fast-paced organisation puts investing in people high on the agenda, creating a positive work environment for employees as well as working to contribute positively to the wider community too.There is a real opportunity to get involved in and supportcommunity based events, well being initiatives and charity work on top of delivering fantastic customer service for clients.

**Role Details**:

- Salary up to £28,000
- Monday to Friday
- Working hours are 8.30am to 4.45pm
- Early 3.30pm finish on a Friday

**The Role of Customer Care Advisor**:
**Day to Day Responsibilities**:

- Providing exceptional customer care at all times
- Building relationships with customers and colleagues in a people focussed environment
- Processing of all customer requirements: Orders, enquiries, quotations, sample requests, complaints and more
- Ensure customer orders are processed and acknowledged correctly & in a timely manner
- Proactively create new sales leads
- Collating accurate data for customers and internal reporting
- Request drawings and certification where required
- Ensure all correspondence and orders are filed correctly
- Liaising with the warehouse team/couriers to resolve any order issues
- Working closely with all internal departments
- Support business processes, best practice and continuous improvement initiatives

**Experience and Skills Required**:

- Previous customer service/customer care experience is essential
- Excellent communication skills with a confident telephone manner
- Excellent organisational skills with the ability to prioritise, multitask and plan ahead
- A ‘can do’, positive attitude and will enjoy solving problems
- Strong attention to detail
- Be computer literate, with the ability to learn new systems quickly and strong Microsoft Office skills
- Previous CRM experience
- Communication in multiple languages would be beneficial
- Experience of working with international customers would be preferred

To find out more about the Customer Care Advisor position please contact Louise Wilson at Wagstaff Recruitment & Careers Coaching (). Or please upload your CV for consideration.

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