Customer Advisor

6 months ago


Leicester, United Kingdom Avery Healthcare Full time

At Avery Healthcare we believe in caring for those who care for our residents; We recognise and celebrate our hard-working colleagues, support your career development and offer a range of apprenticeships, and cover the cost of your Blue Light Card so that you can enjoy a wide variety of retail and leisure discounts.

We are seeking a compassionate, enthusiastic and dedicated individual to join our friendly, award-winning team as **Central Team Customer Advisor.**

We are recruiting for both 35 and 21 hour contracts.

**ABOUT THE ROLE**

Your focus as **Central Team Customer Advisor** will be to act as the voice of Avery Health Care, in turn creating a positive and long lasting first impression of Avery on all calls handled. You will be responsible for converting the enquiries received into scheduled show rounds at the Care Home and will work to support overall occupancy and a positive customer journey experience.

Other responsibilities include:

- To build a trusting and positive relationship with enquirers by understanding the Avery brand and how Avery can meet the customer’s needs.
- Ensure essential information is passed to the appropriate team when booking show rounds
- Supporting the homes to achieve budgeted occupancy, by maintaining accurate enquiry records in AEMS
- Maintaining and protecting the confidentiality of resident information at all times
- This list is not an exhaustive list of the responsibilities, and other tasks and responsibilities may be allocated to the role which are appropriate for the skills and experience expected in this role._


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