Partner Onboarding Specialist
3 months ago
The Partnerships Team's mission is to help drive Klaviyo's vision forward by building & deepening relationships with the best marketing firms and technology companies in the world. Our marketing agencies, system integrators, freelancers, and consultants partners are trusted advisors to high growth ecommerce brands of all sizes around the world. These same partners rely on the Klaviyo platform to help them deliver exceptional experiences to these brands through Owned Marketing.
On the Partnerships team we pride ourselves on curiosity, ownership, adaptability, and working collaboratively across teams to create positive outcomes across sales, marketing, and success. We understand that these values are essential to meeting goals and exceeding expectations for our partners.
The Partner Onboarding Specialist (POS) serves as the initial face of our partner program when any new agency joins and is responsible for enabling our partners to get the most out of our partnership within their first 90 days after signing up.
Their mission is to 1) educate new partners on Klaviyo's agency partner program 2) train agencies to understand and be able to speak to Klaviyo's positioning, value, and differentiators in the market, 3) identify high potential or strategic agencies that should be nurtured closely and considered for our managed agency program, and 4) provide partners with the tools and resources needed to build out/enhance their owned marketing services offering, so they are able to grow their business and in turn drive new business to Klaviyo.
**How you will make a difference**:
- Research and vet new inbound agencies to identify high quality partners
- Educate new partners on the Klaviyo partner program
- Train new partners on how to best leverage the tools and enablement resources available through the partner program to help them best serve their clients and grow their own businesses
- Surface new business opportunities for the sales team through the rapid response to and qualification of inbound leads from our partners
- Actively recruit new partners into the agency partner program
- Ensure partners are engaged with our onboarding program
- Partner closely with support, CS, and the direct sales team to ensure an exceptional partner experience
**Who you are**:
- Have 2+ years of work experience, preferably in an account manager, onboarding, or sales role at another marketing technology company
- Have a BA/BS or equivalent
- Has utilized a consultative approach in a professional setting to drive relationship building and adoption
- Energized by seeing others succeed because of your direct working relationship
- Comfortable sharing feedback and are excited to advance our company's values, unique culture, and vision for the future
- Curious, organized, engaging, and energetic
- Enjoys coming up with new ideas, testing those ideas, and sharing out with a broader team
- Excited to be a part of and have an impact on a rapidly-growing, profitable startup
- Have a positive outlook and excellent written and verbal communication skills
**Klaviyo in EMEA**
As part of the Klaviyo team you will be looked after with some great benefits locally in EMEA including equity for all, private health cover for you and discounted for your household, financial and professional coaching, a generous annual learning allowance (£2.5k), 22 weeks full pay primary caregiver leave (16 week secondary), and free books (yes, any books) to name a few.
LI-Hybrid
**Base Pay Range in Local Currency**:
- £36,000—£54,000 GBP
**Get to Know Klaviyo**
We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us.
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