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Customer Feedback Team Leader

3 months ago

Stockport, United Kingdom Stockport Homes Group Full time

Stockport Homes Group (SHG) has a clear Mission: “One Team, Transforming Lives”. At the heart of this Mission is creating the best possible outcomes for customers and colleagues. As the Customer Feedback Team Leader, you will play a crucial role in enhancing the customer experience by effectively managing and analysing customer feedback. You will lead a dedicated team, ensuring that all feedback is handled promptly, professionally, and in line with our commitment to excellent customer service and achieving good outcomes for customers. Your insights will drive improvements across the organisation, helping us to better meet the needs of our residents. You will provide excellent levels of support to the Customer Experience Manager and other Senior Managers and be an expert on Customer Feedback within the organisation. You will be responsible for identifying learning from complaints and ensuring that changes are implemented.

**We are looking for someone who**:

- Holds effective interpersonal skills to enable high-quality interactions with colleagues and customers colleagues and customers
- Has strong leadership and team management skills, with the ability to motivate and develop team members.
- Can effectively manage, manipulate and analyse data to provide high value insights
- Has a genuine interest in customer care and achieving good outcomes for customers
- Is experienced in delivering exceptional levels of customer service

This role will be on Stockport Homes terms and conditions.

**Closing date: 3rd July 2024**

**Interview date: 12th July 2024**

Stockport Homes is Stockport’s largest landlord and a management organisation which acts as landlord for both Stockport Council’s social housing and our own property portfolio. But we’re more than just so-called rent collectors. We’re an award-winning, trailblazing public sector company that strives to transform lives by offering tenants advice and support on health and wellbeing, finance, youth engagement, employment and education opportunities as well as help in the home.

At Stockport Homes we believe in being ambitious, making a difference in our local communities, and serving our customers with passion. We believe in approaching problems with innovation, in respecting our partners, colleagues and customers and in striving for excellence.