Customer Support Officer

3 weeks ago


Derry, United Kingdom Human Exponent Inc. Full time

We’re an early-stage startup out of Stanford University building software to help match job-seekers and career changers with teams based on not only their CV and skills but also their personality and team culture fit.

Currently, we’re helping one of our Clients - a top IT Service Management firm that offers ITIL-compliant and ISO-certified software tools and consulting support to governments and public institutions across the UK, Europe, North America, South Africa, and Australasia.

**Responsibilities**:

- Carry out daily infrastructure checks to ensure the support systems are available.
- Troubleshoot customer queries and escalate when necessary. Conduct web sessions to identify and understand potential issues.
- Maintain and promptly update customer support and data records in the Service Desk, including logging software bugs.
- Set up and install equipment/software, test it, and leave it in good working order for internal use and demonstration purposes, contributing to our Client’s internal network and IT infrastructure support.
- Become a product expert within three months, including SQL database management skills.

The role may require shift work and/or out-of-hours coverage.

**Requirements**:

- Minimum of 2 years of experience in a similar role.
- Excellent written and verbal communication skills in English, fluency in Swedish would be a plus.
- Strong multitasking abilities and can work well independently or in a team setting.
- Outgoing and enthusiastic personality, with a desire to succeed and grow within the role.
- Ability to build relationships and collaborative partnerships with clients.
- ITIL certification is preferred.

**Job Types**: Full-time, Permanent

Pay: £25,000.00-£31,000.00 per year

**Benefits**:

- Work from home

Schedule:

- Day shift
- Monday to Friday
- Night shift

Supplemental pay types:

- Bonus scheme
- Commission pay
- Yearly bonus


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