Administrator

7 months ago


Derby, United Kingdom 2Fawcett Recruitment Full time

**Role**: Administrator

**Location**: Derby

**Salary**: £23,000-£25,000

**Type**:Permanent

2fawcett are currently recruiting for an Administrator for company based on Raynseway, Derby.

**Responsibilities**:

- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Maintain accurate and detailed records of customer interactions and transactions
- Collaborate with other team members to resolve customer issues and ensure customer satisfaction
- Stay up-to-date on product knowledge to effectively address customer inquiries
- Process orders, returns, and exchanges according to company policies and procedures
- Identify opportunities for process improvement and provide feedback to management
- Manage complaints to avoid escalation

**Skills**:

- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to remain calm and composed in challenging situations
- Ability to multitask and prioritise tasks effectively
- Strong interpersonal skills and ability to work well within a team
- Flexibility to adapt to changing customer needs and company policies

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£25,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Ability to Commute:

- Derby, DE21 7AZ (required)

Work Location: In person


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