Planned Works Coordinator

4 months ago

High Wycombe, United Kingdom Paradigm Housing Group Full time

We are searching to find a truly exceptional individual to work in our Planned Works Department which is an integral part the Property (Services) Directorate.

**About the role**

Our Property Services Planned Works department are looking for a full-time administrator/coordinator to join our busy and friendly team. Responsibilities will include working closely with other team administrators and managers who are responsible for delivering our window and door upgrades, redecoration programmes, kitchens and bathrooms refurbishments, roof replacements and specific projects.

**About you**

We are looking for a conscientious, proactive, accurate administrator, able to work collaboratively in a fast-paced environment and passionate about providing first class customer service. Attention to detail is important in this role to ensure the successful delivery of our services. You will require a good telephone manner and be a good communicator with both internal and external customers as you will be liaising with the customer and delivery team throughout the duration of the works.

**You should have the following skills/experience**:

- You will require a good telephone manner and be a good communicator with both internal and external customers as you will be liaising with the customer and delivery team throughout the duration of the works. Ability to work in a team but also be capable of working independently.
- Collaborative and inclusive approach to planning resources and achievement of goals in partnership with others
- Attention to detail is important in this role to ensure the successful delivery of our services.
- You will have excellent computer skills, to include Outlook, Word and Excel, and the ability to ensure our database is always updated
- A commitment to excellent service delivery and the ability to deliver customer outcomes.
- Effective communication skills with a range of stakeholders, both verbally and in writing
- Good organisational skills with ability to plan workload, manage time effectively and meet deadlines whilst working under pressure.
- A ‘common sense’ attitude and a ‘hands on’ approach.

**Further information**:
Thank you for your interest in Paradigm Housing Group thus far.

We are Paradigm Housing Group.

We manage more than 15,000 homes across the South East.

We know that house prices in the areas where we work are high, both to buy and rent. We want to help more people have a safe and sustainable home that they can afford.

As a charity, the money we make goes into building new homes and providing an excellent service for residents.

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