Temporary Customer Service Officer- Admin

3 weeks ago

Wembley, United Kingdom Triumph Consultants Ltd Full time

**What's involved with this role**:
**Temporary Customer Service Officer
- Admin & Clerical**

**Reference no: Brent 5233824**

**Pay Rate: £14.81 per hour PAYE**

**37 Monday - Friday, normal working hours**

**This opening assignment is for 5-6 months**

**City: Wembley, London**

**Required to work from the Civic Centre office, located in Wembley Park everyday, for the first month. Thereafter, working from home 3 days a week and working from the Civic Centre twice a week.**

The post-holder will be responding to customer enquiries via telephone, always having the customer at the forefront of what you do and updating several different computer systems, depending on the enquiry.

Key Responsibilities:

- Provide a prompt, efficient and professional service and demonstrate the highest standards of customer care at all times.
- Carry out all duties in accordance with relevant Council and Customer Service policies, procedures and standards to ensure the delivery of excellent services to customers and stakeholders.

**To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF**

**If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.**

**Other “Essential Requirements” - Please check to ensure that your CV addresses the following items**:
**Qualifications**:

- Finance qualified, ACA, ACCA, CIMA equivalent or final stages.

**Experience**:

- Experience of effectively resolving enquiries covering a range of enquiry types and channels.

**Knowledge**:

- Knowledge of providing a customer focussed advice, information, enquiry, transactions and complaints handling service covering a broad range of enquiry types.
- Knowledge of the various self-help channels that support customer service delivery such as websites, online forms and social media

**Skills & Abilities**:

- Ability to effectively resolve complex customer enquiries, requests, complaints or transactions and deal with a high volume of customer contact via various access channels.
- Ability to deal politely, efficiently and courteously with a wide range of individuals, ensuring they feel supported, listened to, welcome and confident in the handling of their enquiry.
- Deal sympathetically with distressed, agitated, confused or irate customers.
- Ability to effectively listen and to interpret a range of different

legislations and procedures and clearly explain the information to customers verbally and in writing.

**Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.**

**Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).**

**M.N**

**Job Ref: Brent 5233824**

**Anticipated Length of Assignment**: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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