IT Service Desk Analyst

3 weeks ago


Manchester, United Kingdom DCS Recruitment Full time

My client is looking for an experienced **IT Service Desk Engineer** to work within abusy multinational business - supporting, developing and enhancing the end user experience within a regulated environment. You will be part as part of a desktop, server and network support team, building and working on enterprise grade softwaresystems.

Your responsibilities would include Service Desk / 1st line service requests to agreed resolution times; 'ownship' end user issues through to resolution and recognise when to escalate an issue within the team.

You will act as **first 1st line defence -** fixing and escalating in a coordinated (**ITIL** Framework) manner as well as daily maintenance of network, server and desktop as well as connected printers and wifi devices.

Key Activities
- **ITIL** framework
- Experience in an IT **helpdesk** environment
- Liaise directly with the end users
- Maintenance of company IT assets
- Updating of departmental documentation
- Undertake support or escalate to relevant persons
- Dealing with faults in order of priority in conjunction with and as directed by other members
- General maintenance and repair of PC's hardware
- Windows and Apple Mac Desktop and Laptop Builds
- Application installation
- Set-up of PCs and installation of Printers on a Network
- Creating users account within Active Directory

DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and everyone is treated fairly, regardless of gender, gender identity, disability, ethnic origin, religion or belief, sexual orientation,marital or transgender status, age, or nationality



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