IT Service Desk Analyst
3 weeks ago
My client is looking for an experienced **IT Service Desk Engineer** to work within abusy multinational business - supporting, developing and enhancing the end user experience within a regulated environment. You will be part as part of a desktop, server and network support team, building and working on enterprise grade softwaresystems.
Your responsibilities would include Service Desk / 1st line service requests to agreed resolution times; 'ownship' end user issues through to resolution and recognise when to escalate an issue within the team.
You will act as **first 1st line defence -** fixing and escalating in a coordinated (**ITIL** Framework) manner as well as daily maintenance of network, server and desktop as well as connected printers and wifi devices.
Key Activities
- **ITIL** framework
- Experience in an IT **helpdesk** environment
- Liaise directly with the end users
- Maintenance of company IT assets
- Updating of departmental documentation
- Undertake support or escalate to relevant persons
- Dealing with faults in order of priority in conjunction with and as directed by other members
- General maintenance and repair of PC's hardware
- Windows and Apple Mac Desktop and Laptop Builds
- Application installation
- Set-up of PCs and installation of Printers on a Network
- Creating users account within Active Directory
DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and everyone is treated fairly, regardless of gender, gender identity, disability, ethnic origin, religion or belief, sexual orientation,marital or transgender status, age, or nationality
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IT Service Desk Analyst
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Manchester, United Kingdom Chassam Recruitment Limited. Full timeIT Service Desk Analyst Chassam Recruitment are looking to recruit an IT Service Desk Analyst for a company based in Manchester. The role will be split between 2 days in the office and 3 from home. This is an exciting position where you will be providing operational support both over the phone and face to face for the IT Service Desk. As an IT Service...
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IT Service Desk Analyst
4 weeks ago
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Temporary Service Desk Analyst
4 weeks ago
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Temporary Service Desk Analyst
4 weeks ago
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Manchester, United Kingdom Chassam Recruitment Limited. Full timeIT Service Desk Analyst - Manchester Chassam Recruitment are currently recruiting for an IT Service Desk Analyst for a leading client based in Manchester. The role will be a mixture of home and office based! You will be responsible for supporting approximately 350 users ensuring incidents, problems and requests are resolved. Day to day IT Service...
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1st Line Support
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Manchester, United Kingdom Chassam Recruitment Limited. Full timeIT Service Desk Analyst Chassam Recruitment are looking to recruit an IT Service Desk Analyst for a company based in Manchester. The role will be split between 2 days in the office and 3 from home. This is an exciting position where you will be providing operational support both over the phone and face to face for the IT Service Desk. As an IT Service...
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