Administrator

3 weeks ago


Gateshead, United Kingdom Omega Resource Group Full time

Location
Gateshead- Job-type
Interim / Contract- Salary
£11.00 - 11.80 per hour- Contact
- Joe Wellington
- Call
- Joe
Reference
- 101238JW

**Position**: Administrator

**Location**: Gateshead

**Shift**:Days

**Contract**:6 Month Contract

**Position - Administrator**

Reporting to the Quotations Lead, the Administrator will have responsibility for inputting and processing customer enquiries, quotations and orders utilising the ERP system. Key to this role will be your ability to utilise your experience to improve customer satisfaction by reducing customer response time and simplifying the customer experience. You will follow procedures ensuring all administration work is completed in a reasonable timeframe (aligning to internal KPI’s).

**Responsibilities - Administrator**
- Process customer enquiries, quotations and orders in a timely and efficient manner utilising the ERP system
- Input information into the workload trackers
- Escalate customer complaints to the Quotations Lead when required
- Represent the customer interests within the business to assist in finding resolution to requests in a timely manner
- Accountable for contributing to improvement of department KPIs
- Comply with all departmental and company procedures at all times
- Ensure all quotations and orders are handled in accordance with compliance requirements and highlight any red flags to supervision
- Carry out other duties as and when business requirements dictate as may be reasonably expected by line manager
- Ensure all company policies surrounding health & safety, quality requirements and housekeeping are met

**Experience Required - Administrator**
- Confident and professional when representing the company in person and in writing
- Experience in a similar position
- Computer literacy (including high expertise of Microsoft Office: PowerPoint, Excel, Word and Outlook).

Omega Resource Group are an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.

We are always seeking Engineering Staff, Senior Managers, Skilled and Semi-Skilled Machinists, Mechanical Fitters, Electrical Fitters, Quality Engineers, Materials Science Engineers, Maintenance Engineers, Electronics Engineers, Test Technicians, Technical Authors and Laboratory Technicians to name but a few.

Omega Resource Group is acting as an Employment Business in relation to this vacancy.


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