Operations Administrator
3 weeks ago
At UK Lift and Escalator, we have a range of customers across all sectors throughout the UK, providing lift and escalator maintenance, call out, repair and project services. We are a family business and we pride ourselves on offering a trustworthy and reliable service to all of our customers.
Due to continued growth, we require an Operations Administrator to play a key administrative role in supporting the service and repair teams with administrative tasks. The required person must be able to work in a challenging and competitive environment.
A **Operations Administrator** will be expected to perform the following tasks:
- Managing worksheets
- Filing and organising documents and records
- Answering customers telephone queries
- Handling customer requests
- Maintaining good customer relations
- Managing client specific portals
- Producing reports
- Maintaining client records
- Administrative support to the service and repair teams, including engineers
- Assisting with planning and tracking of works
- Estimating/Quoting
Qualifications/Experience:
- Strong organisational skills with attention to detail
- Excellent communication and interpersonal skills
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- Ability to multitask and prioritise tasks effectively
- Previous experience in administrative or office support roles is preferred
This position requires a highly organised individual who can handle multiple responsibilities and work effectively in a fast-paced environment. The Operations Administrator will play a crucial role in supporting the operations team and ensuring smooth day-to-day operations. If you are a proactive problem solver with strong administrative skills, we encourage you to apply.
**Salary**: £25,000.00 per year
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Customer service: 2 years (preferred)
- Administrative experience: 2 years (preferred)
**Language**:
- English (required)
Licence/Certification:
- Driving Licence (preferred)
Ability to Commute:
- Gateshead (required)
Work Location: In person
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