Senior Programmes Officer

3 weeks ago

London, United Kingdom King's College London Full time

Job id: 086334. Salary: £37,332 - £42,009 per annum, including London Weighting Allowance.

Posted: 14 March 2024. Closing date: 28 March 2024.

Business unit: Faculty of Arts & Humanities. Department: Arts & Humanities Faculty Office.

Location: Strand Campus. Category: Professional & Support Services.

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King’s College London has an exciting opportunity for people interested in pursuing a career or taking their next step in Higher Education administration. We are looking to recruit Senior Programmes Officers to join the Arts and Humanities Faculty to support the efficient running of our academic programmes.

The Senior Programmes Officer provides essential support to students, academics and other stakeholders. Working as a member of a programme administration team across King’s to ensure consistent management and delivery of taught provision through providing high quality administrative support. Taking responsibility for investigating and resolving complex queries and issues, supporting activities such as timetabling, students’ module registration, assessments and the production of handbooks, using databases and Microsoft Excel to maintain accurate student data on progress and achievement, and delivering a high-quality service across the student lifecycle. Working with colleagues to plan and coordinate a varied set of activities, you will also have opportunities to further develop your knowledge of relevant regulations and process, and be part of professional networks promoting best practice. As part of the King’s community, you’ll work alongside inspiring academic and professional services staff and students.

These roles are responsible to a Programme Manager and are based across the Faculty at the Strand Campus.

This post will be offered on a full time indefinite contract

Key responsibilities

Work with relevant colleagues to plan programme cycles, considering the provision of processes throughout the academic year, identifying priorities and demonstrating flexibility throughout the cycle, recognising when priorities change, amending plans and adjusting work patterns accordingly

Supervise programme administration and co-ordinate processes relevant to the area of work, including assessments and module registration, in line with university deadlines and regulations, and Faculty and external requirements

Coordinate the management of day to day student enquiries with the Programme Officers to provide responses as appropriate within agreed timeframes, taking responsibility for responding directly to more complex enquiries and escalating with line manager when required

Ensure that quality assurance requirements and, where required, accreditation requirements are met for all provision. To service committees as directed by your line manager.

Develop and improve the service through eliciting and responding to service user feedback, identifying and suggesting service improvements and implementing new ways of working as directed.

Work flexibly as part of a team, supporting others in times of high-volume activity. Participating in and coordinating new starter inductions. Covering staff absence and deputising for the line manager as and when required

Work with the wider university community to ensure up-to-date and consistent practices are followed when utilising systems (e.g. student records systems and virtual learning environments) to undertake both day-to-day functions and higher-level processes such as reporting and extracting data, ensuring accuracy of data and identifying and resolving issues

Engage with and triage students’ pastoral care needs, resolving straightforward issues where appropriate and escalating with, and informing, key stakeholders as per university frameworks

Receive, investigate and resolve low-level complaints and address service setbacks, exercising judgement and escalating to line manager where required

Take personal accountability for the data quality of student records, ensuring records are accurately maintained in accordance with the agreed retention schedules
- The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post._

Skills, knowledge, and experience

Essential criteria
- Excellent written and oral communication skills including the ability to draft documents and strong numeracy skills to analyse complex data
- Excellent time management and organisational skills and the ability to work to tight deadlines
- Excellent working knowledge of Microsoft Word, Teams, Excel, PowerPoint and Outlook
- Experience in the use of databases and student records systems (such as SITS) to provide management information data to a high level of detail and accuracy
- Experience of stakeholder management, ability to work with a broad range of stakeholders in a professional and assured manner
- Experience of wo

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