Programme Officer

3 weeks ago

London, United Kingdom Talent-Ed Full time

Job description

**Summary**

We are looking for a well-organised and hard-working individual to join our dynamic and growing Schools Programme team, with a focus on managing relationships with our partner schools. This is a great opportunity to gain experience working across a range of different areas in the organisation and contribute to our crucial mission.
- Salary: £23,000 per annum
- Working hours: Full time (37.5 hours per week)
- Contract length: Permanent
- Reports to: Senior Programme Manager (Schools Programme)
- Holiday: 25 days per year, plus bank holidays
- Start date: As soon as possible
- Working location: Talent-Ed central office, London Kings Cross and/or from home
- Closing date: 19th March with interviews conducted on a rolling basis

**About TalentEd**

TalentEd believes every young person deserves the support they need to flourish, regardless of background. We specialise in delivering high-quality tuition to disadvantaged young people. Our tutors are all qualified and experienced teachers, because they deliver the best learning for young people.

We are on an exciting growth journey. Since 2019 we have doubled the number of students we work with year-on-year, to over 1,500 students in 2021-22. We were selected as one of only a handful of charities nationwide to deliver the government’s flagship National Tutoring Programme (NTP), and we recently concluded our second full year of a new programme - the Maths Masterclass Tutorials.

The outlook is bright. We expect our Schools Programme to continue growing. We have a high-performing central team and are growing our pool of exceptional tutors.

**About the role**

You will join our Schools Programme team, led by our Senior Programme Manager and working alongside our other Programme Officers. Your primary responsibility will be to manage the experience of several schools throughout their time with us. This involves building strong relationships with teachers, allocating tutors to tuition programmes, onboarding and ensuring the effective delivery of our programmes to our pupils, and taking care of associated programme administration.

**Key responsibilities**

The core Programme Officer role requires the following for each school programme:

- Holding a kick-off meeting with teachers from partner schools
- Ensuring that large cohorts of students are successfully onboarded to their programmes using the systems in place, and providing ongoing support and troubleshooting
- Building relationships with teachers and tutors, including providing ongoing support throughout the programme
- Supporting and coordinating tutors
- Troubleshooting parent/student tech issues
- Ensuring the smooth running of programmes and problem-solving any issues that arise, including regularly reporting on attendance and session quality to your respective schools
- Highlighting areas for improvement to our Teaching, Learning & Quality Lead to ensure we are delivering high-quality, impactful tuition

In addition to your responsibilities relating to your programmes, each Programme Officer also holds several wider team responsibilities. These will be assigned in discussion with you, taking into consideration your interests and experience, and are likely to include:

- Tutor recruitment marketing (such as researching and reaching out to organisations who may be able to support Talent-Ed with reaching more teachers who may be interested in the tutor role)
- Tutor onboarding (including processing DBS checks and ensuring all necessary safeguarding documentation has been collated before a tutor is allocated to a Talent-Ed programme)
- Working with our Operations Team to ensure that online systems such as our virtual learning environment and tutor resource area are efficient and effective, and are updated regularly. (Including the Talent-Ed virtual learning portal, the Tutor Resource Area, Zoom and the Talent-Ed website).
- Support with central team recruitment
- Support for additional special projects across the organisation as required (e.g. Support with central team recruitment and Salesforce upgrades)

**Person specification**

We are looking for an proactive, ambitious colleague who is organised and eager to learn. You will be responsible for managing relationships with our partner schools and will need to demonstrate excellent communication skills. You will be comfortable both working independently and collaborating closely with teammates, to tight deadlines. You will identify strongly with the mission of Talent-Ed.
- We’re looking for someone with _
- Excellent interpersonal and relationship-building skills
- Passion for and commitment to creating a level playing field in education
- Excellent organisation and time management skills
- Competent IT skills covering basic Office package (Excel, Word, PowerPoint)
- Experience working to tight deadlines and delivering quality work under pressure
- Experience working in any customer/client-facing role
- Adaptable, willing to

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