Application Support
3 days ago
Application Support - Software Support
You can work from home 3 days a week.
**Responsibilities**:
- Manage calls and outcomes against agreed service levels, ensuring personal and team SLA targets are met
- Actively participate in the resolution of major incidents, post-incident reviews and change implementation reviews.
- Engage in service improvements, making recommendations to improve stability, functionality, and customer satisfaction.
- Build and maintain effective relationships with colleagues, customers, and suppliers.
- Configure and maintain systems including managing system accounts, roles, parameters and interfaces in compliance with prevailing regulations.
- Undertake maintenance and enhancement activities to support business needs.
- Support change with impact assessment, business and system knowledge, design, configuration and service transition of new services or changes to existing services.
- Create, maintain, and actively share appropriate knowledge and documentation across the team and department to reduce single points of failure and enhance service levels.
Experience sought:
- Demonstrable problem solving and analytical skills
- Drive and ownership to see tickets to resolution
- SQL experience
**Benefits**:
- Company bonus
- Flexible working
- Life assurance
- Great pension scheme
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