Software Support Specialist

3 days ago

Epsom, United Kingdom Reflex Computer Recruitment Full time

**Software Support Specialist - SQL Application Support Analyst - SQL Support Analyst - Application Support Engineer 2nd Line Application Support - SQL - ITIL - data movement - Web Interfaces**sought for **leading international financial services client based close to Epsom, Surrey.**

The key responsibilities for the **Software Support Analyst** are to:

- Ensure effective support of critical IT services during operational support hours and provide out of hours cover when required.
- Provide advice, guidance and estimates to the Solution Design process as required to ensure proposed solutions are operationally supportable.
- Set up and maintain system account roles, parameters and interfaces in compliance with prevailing regulations.
- Monitor calls and outcomes against agreed to SLA and produce statistics and recommendations to improve service stability and customer satisfaction.

**The Software Support Analyst - 2nd Line Support Analyst will have the following experience**
- **2nd line Application Support experience**:

- **Technical skills to enable information gathering and analysis e.g. SQL,** Operating system knowledge, data movement and web interfaces
- Awareness of the software development lifecycle.
- Track record in analysing and troubleshooting IT services.
- Experience of taking ticket ownership and driving resolution.
- A technical aptitude that will enable concepts to be readily understood and specific service knowledge to be built.

If you have any experience in the following would be highly desirable
- **Retail Point of Sale, Contract Management and billing, or Data Warehousing and reporting systems/services.**

My Client has a substantial IT presence located in an impressive modern purpose-built office based close to **Epsom**, Surrey. However, due to its unique location, **you will need to be a car driver as public transport routes are not 'commuter-friendly'** There are on-site car parking and on-site facilities. They can offer a competitivesalary + excellent benefits

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