Level 3 Technical Support
1 week ago
**Level 3 Technical Support (Lead opportunity) - Antrim - Hybrid**
**£40,000 +**
Working with an exciting MSP who just keep on growing, in this tole you will provide daily managed support services to a core customer group. Working in a **Lead **capacity you will take ownership of all support tasks where you will;
- Ensure the timely resolution of those requests
- Coaching, developing and mentoring staff within team
- Provide escalation support to all clients
- Regular review of your teams allocated tickets to ensure completion within the set time scales
**About you.**
- Experienced working to 3rd line
- Strong technical knowledge across windows bases systems, physical and virtualised systems
- Experience and exposure to higher level networking deployments and support of same (L2/L3 switching)
**What you get **
- Company pension
- Company trips and events
- Life assurance 4X annual salary
- Private healthcare & dental care
- Health insurance
- Charitable enterprise opportunities
- On-site parking
- Birthday off
- Discounts on high street brands including Apple
In return not only will you receive an excellent package, ongoing professional and technical development but fantastic career progression opportunities.
**Job Types**: Full-time, Permanent
**Salary**: £40,000.00-£50,000.00 per year
**Benefits**:
- Company events
- Company pension
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Store discount
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Antrim: reliably commute or plan to relocate before starting work (required)
Reference ID: VAC-19400
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