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Patient Access Clerk
5 months ago
To provide administrative support in the booking centre using the electronic booking system and providing administrative support to patients, clinicians and other Trust Staff.
Take calls from patients, carers, members of the public and Health/Social Care staff. Adhering to policies and procedures, maintaining strict confidentiality regarding all information concerning patients and staff in accordance with Caldicott Guidance and Data Protection Act 1998. Use of IT packages and Systems.
To work as part of a team and individually to provide high quality booking services. Providing an effective and efficient, customer friendly service to all patients and carers.
To answer telephone enquiries within the busy call centre from patients and other healthcare departments/ professionals.
Electronic and Paper Referrals are processed daily e.g., date stamped and monitored upon receipt using any necessary electronic systems
The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally.
Our Trust is a very special hospital; big enough to deliver world class services and small enough to offer exceptional patient and staff experience. We offer a working experience unique in the West Midlands and we're always on the lookout for passionate people to join our award-winning team.
The ROH is an equal opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work.
We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace. Flexible working requests will be considered.
The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.
1. To work as part of a team and individually to provide high quality booking services. Providing an effective and efficient, customer friendly service to all patients and carers.
2. To appoint, cancel and rearrange appointments as required using the PAS system.
3. Recording accurate, confidential and sensitive patient information.
4. To answer telephone enquiries within the busy call centre from patients and other healthcare departments/ professionals
5. Notes to be amalgamated and cross referenced on PAS as required.
6. Case notes are tracked in and out of departments as required.
7. Electronic and Paper Referrals are processed daily e.g., date stamped and monitored upon receipt using any necessary electronic systems
8. All paper referrals to be distributed and collected from all departments daily.
9. E-Referrals are registered on PAS system or previous registrations identified. Referral and Waiting List entries processed
10. Photocopying and scanning of referrals.
11. All previous notes are requested and updated as necessary.
12. Greeting patients at the reception area. Arriving and departing all patients onto the PAS system.
13. Going to all clinic pods several times a day to collect clinic outcome forms and chase up missing and incomplete forms
14. Clinics should be ‘cashed up’ at the end of each session. A friendly and professional approach to be always adapted when working in the reception area
15. Outside imaging requested daily using the IEP system from other Trust’s to be processed daily.
Participate in Trust appraisal system.
1. Attend mandatory training events and complete E-Learning as required by the trust.
2. Arranging Interpreters with Wordskii when required
3. Monitor Dr Doctor text messaging requests
Report equipment faults.
1. Manages own workload, working independently and as part of a team.
