Rehabilitation Coordinator

5 months ago

Taunton, United Kingdom Unite Professionals Ltd Full time

**Job Title**:Rehabilitation Co-ordinator

**Reports to**: Head of Internal Operations

**Location**:Taunton

**Salary**:£23,000 pa + bonus structure + company pension

**Hours**: 40 hours per week

**Main Purpose of the job**:
The role requires excellent organisation skills and an ability to prioritise a busy case load. It is essential that the Rehabilitation Coordinator is always in communication with their Case Managers and clinical team. This ensures that any necessary actions are clearly documented in correspondence and audited and recorded in our internal database. The Rehabilitation Coordinator must ensure that the bespoke database (Alpha) is updated accurately to reflect billing and audit information on each client.

**Key Responsibilities**:
**Rehabilitation Coordinator**
- Responsible for own Case Managers and associated work
- Updating and formatting UPL reports and updates
- Seeking costs for rehabilitation services
- Ensuring UPL service levels are met in terms of quality and timescales
- Managing the flow of written and electronic correspondence in and out of the office
- Managing rehabilitation provider approvals, in terms of costs and raising purchase orders
- Ensuring Alpha is kept up to date
- Liaising with referring parties - solicitors, insurers
- Referring and liaising with rehabilitation service providers
- Updating Case Managers and other third parties, on approvals and referrals made
- Sending supplier agreement forms to third party rehabilitation intervention suppliers via Signable and follow up completed returns
- Corresponding with clients as applicable
- Working with the Medical Records Team to ensure all relevant medical notes are on file for the Case Manager
- Liaising with and updating the finance team as and when appropriate
- Meet with clinical team regularly to update any progress with implementation of recommendations

**Finance**
- To support and assist the Case Manager with the ongoing financial direction of each client
- To ensure payment request forms and purchase orders are raised appropriately for relevant services / invoices
- To liaise with our Finance team, on raising payment to ensure invoices are paid promptly

**Telephony**
- Use of Horizon VOIP telephone system
- Answer all calls in a professional telephone manner as part of a Hunt Group within the Taunton and Southport team
- To signpost and transfer the caller to the correct person / department

**Other responsibilities**:

- Values: To uphold the values and behaviours of the organisation
- Equality and Diversity: To work inclusively, with a diverse range of stakeholders and promote equality of opportunity
- Health, Safety and Welfare: To maintain high standards of Health, Safety and Welfare at work and take reasonable care for the health and safety of themself and others
- Confidentiality: To maintain privacy of all its staff and clients
- Other duties from time to time to support the core business of Unite Professionals

**Key Measure & Targets (KPI)**
- Achieve agreed monthly target
- Internal and external service levels

**Key relationships**
- Operations and Clinical Team
- Quality and Compliance Officer
- Medical Records Team
- Finance Team
- Case Managers
- Clients
- Suppliers
- Customer (Solicitors and Insurers)

**Person Specification**:
**Essential**
- Proactive and organised
- Ability to work under pressure
- Excellent telephone manner
- Conscientious and client focused
- To be able to use Microsoft 365 and Outlook
- To be thorough and pay attention to detail
- Highly self-motivated and ability to work independently as well as part of a team
- Administration skills
- The ability to use your initiative
- To be flexible and open to change
- Strong organisational skills
- Willing to follow instructions and procedures
- Able to work with all types of people
- Excellent written and communication skills - face to face and over the phone

**Salary**: From £24,000.00 per year

**Benefits**:

- Free parking
- Health & wellbeing programme
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

**Experience**:

- Administrative: 1 year (required)

Work authorisation:

- United Kingdom (required)

Ability to Commute:

- Taunton (required)

Work Location: In person

Reference ID: RC1T

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