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Customer Service Advisor

4 months ago

Birmingham, United Kingdom CARE Fertility Full time

As a Patient Advisor (or Central Carepals Patient Advisor as we’ll call you) you’ll be instrumental in guiding patients through their treatment journey at Care Fertility.
You’ll provide support and guidance to our patients at every stage of their journey, arranging appointments, signposting to other Care services, raising quotations and invoices, taking payments, and sending patient treatment information.
Answering calls for the Care group and providing 121 Carepals Support Sessions for new patients, there is a strong customer service focus and you will provide a gold standard service.
As a Patient Advisor you’ll be a part of a great team who provide a positive link to our patients, and help them to create a family.

**About you**:
Previous customer service and/or sales through service experience is vital. Previous experience of working in a medical environment would be ideal as you will have a better understanding of the role but not necessary.
You’re flexible, eager to learn, are able to work alone as well as part of a team and have great attention to detail.
You have a strong understanding of delivering excellence for people (both written and verbal), with accuracy and in a timely fashion.
Excellent verbal and written communication are required as you’ll be dealing with people from all backgrounds and disciplines, making and taking calls, delivering a high-quality patient experience - you will be acting as a Care Fertility ambassador in all of your interactions.

**Location/Salary**:
Based at our Birmingham Clinic (27 Highfield Rd, Birmingham, B15 3DP), however this role is expected to move from clinic to remote working within the next 3 months.
Working between 08:00-16:00 from Monday to Friday - however once the role goes remote, the hours will change to working on a rota between 08:00-18:00 Monday to Saturday (Saturdays are 1 in 6)
In a company where hard work and great results are recognised, you can look forward to a supportive culture of collaboration where we value each other. Benefits include:

- Salary of £20,000 (£22,000 once remote).
- 33 Days annual leave (inc. public holidays).
- Pension scheme.
- Life assurance.
- A range of other benefits including retail discounts, a wellbeing hub, holiday trading.

**About us**
We’re Care Fertility, we’re the largest private provider of IVF and fertility treatment in the UK.
We draw on the knowledge of our wider team of over 600 dedicated doctors, embryologists, nurses and support teams who all work together to ensure our patients get the very best fertility treatment.
At Care we care, for our patients and for our people. We believe in helping you to reach your full potential.
If you join Care, you can look forward to a challenging and rewarding role, with great results bringing great opportunity for recognition and promotion.

Click **APPLY** now to join Care Fertility.

**Salary**: £20,000.00 per year