Hotel Receptionist

3 months ago

London, United Kingdom Clayton Hotel City Of London Full time

**Hotel Receptionist (Casual Contract) - Clayton Hotel City of London**

**We have a fantastic new vacancy for Receptionist in the excellent Clayton Hotel City of London.**

Clayton Hotel City of London is a stylish and contemporary hotel with 212 luxury bedrooms and suites with bathtubs, inspired by the Victorian têxtile warehouses, combined with flawless and whole-hearted service. Our hotel is located in the heart of one of the most emblematic London’s postcode, E1.

This is an exciting time of expansion for Dalata Hotel Group PLC and there are excellent opportunities on the horizon in the UK and Ireland. With 13 hotels in the pipeline, we will bring our total up to 57 beautiful hotels in the next few years with more to come. We are also delighted that the Group were named in the Top 10 Best Place To Work in hospitality with the Caterer 2019, took home the award of Irelands Best Company at the Irish Times Business Awards 2019, and won Best Talent Management Strategy 2020 with the HR Leadership & Management Awards. What better time to join our company and become part of our exciting future

**The company provides amazing staff benefits: -**
- Access to Dalata Learning and Development programmes.
- Opportunities for career progression and advancement within our hotel and the Dalata Hotel Group
- Competitive employee, friends & family rates for overnight stays in our Dalata Hotels
- 25% discount off Food & Beverage when using our Company Hotels Facilities
- Up to 33 days holiday (Inclusive of Bank Holidays) based on length of service
- Access to our Employee Assistance Programme with 24/7 health and wellbeing support
- Regular employee appreciation events, including Staff parties throughout the year and monthly employee rewards programmes
- Complimentary use of the gym
- Free employee meals on duty
- Bike2work scheme

**Objective of the Role**

Reporting to the Front Office Supervisor, the Receptionist is the first person that a guest meets on arrival to the Hotel, therefore it is of utmost importance that all staff present a friendly and professional image to our guests at all times.

**Key Duties and Responsibilities**
- Greet and welcome our guests to the Hotel.
- Register the guests and take payment.
- Answer any queries the guest may have on in house facilities and tourist information.
- Take responsibility for the security of the keys.
- Update all guest information in the computer.
- Take and confirm reservations to our guests.

**Requirements**:

- Excellent customer care skills.
- Be able to work on your own initiative.
- Excellent communication skills.
- Be able to cope well under pressure.
- Knowledge of Opera PMS ( desired but not essential)
- Flexibility to work early & late shifts

**About our culture**:
Dalata Hotel Group - Ireland’s largest hotel group has a number of exciting positions on the horizon. As Dalata continues to grow and expand in Ireland and the UK it’s more important than ever to have the right team alongside us, in the near future we will be opening the doors of new hotels creating many jobs and investing millions in the Irish and UK economy.

We lead through our Dalata values of “Our People, Our Fairness, Our Service and Our Individuality”. If you have the right attitude and energy you will have great opportunities to progress within the group. Our company is a place where you can do great things - individually and as a team. You will have the opportunity to develop your talent, be recognised and rewarded for your commitment and pursue a fulfilling career. We also have a number of unique and recognised training programmes to aid your professional and personal development and pride ourselves on creating an objective, supportive and fair working environment for our employees.

**_Dalata Hotel Group Plc is an Equal Opportunities Employer._

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