Client Outreach Specialist

2 months ago

Bromley, United Kingdom Bank of America Full time

**Job Title**:Client Outreach Specialist

**LOB**:Anti-Money Laundering

**Corporate Title**:Up to Vice President

**Location: Bromley**

The Client Outreach Specialist (“COS”) will serve as a support member for the client relationship team, partnering in meeting Anti Money Laundering (AML) Client Due Diligence (CDD) Refresh requirements. The COS will be required to partner with the Treasury product sales and other GCIB or markets relationship teams, develop continuity with the client refresh population, reach out and engage clients for key AML/CDD documentation, and act as an escalation point for service or operational challenges that may arise in refresh.

The successful individual will be required to act as a primary point of coordination between Banking/Markets and AML Refresh teams supporting the refresh process to ensure timely and accurate compliance to policy and regulatory requirements related to AML, other high risk indicators or industries, and related KYC activities. This role will be the buffer and client advocate in simplifying how we leverage client continuity to deliver the most seamless, holistic service relationship across the firm.

Responsibilities will include but not limited to:

- Support GCIB to complete annual refresh for its clients
- Executes with client perspective while balancing risk to the firm
- Supports build out of a culture of teamwork and collaboration focused on goals delivery
- Adhere to metrics
- Masters CDD requirements applicable to the banking clients and is able to guide clients in complying with them
- Understand and adopt process recommendations and procedural updates derived from changes to policy, technology adoption, process enhancements and remediation of control weaknesses / gaps
- Coordinate with partners in other regions and LOBs to ensure partnership in global KYC initiatives
- Review the industry group client's GCI hierarchy looking for inactive accounts to be closed, linkage errors within client structures, merge/purge of client entities
- Assist in tracking both Annual refresh population and all other KYC related populations in partnership with coverage team

**Core Skills**:

- Demonstrable experience in financial services preferably with banks
- Previous experience in client facing roles and must demonstrate a solid client focus
- Knowledge of AML CDD policy and standards, industry practices in AML CDD
- Understanding and knowledge of the bank’s operational aspects of the products and services used by clients
- Proven stakeholder relationship/influence management skills to achieve swift adoption through close partnership
- The ability to find ways of solving or pre-empting problems
- Understands and respects cultural differences

Desired:

- Bachelor’s degree desired
- AML CDD knowledge for legal entities in global jurisdictions
- Product knowledge of Corporate and Treasury Services businesses at international banks

**Bank of America**

Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates.

In line with these values, in EMEA we have 9 Employee Networks, a wide range of Sports & Social clubs, and other development and networking opportunities so that you can enjoy a range of experiences and connect with colleagues across the bank. We also offer exclusive discounts to some of the most iconic cultural experiences for you to enjoy in your spare time outside of work. Learn more about our benefits here.
- Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well._

**Job Band**:
H5

**Shift**:
**Hours Per Week**:
35

**Weekly Schedule**:
**Referral Bonus Amount**:
0

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