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Global Markets Aml Process Transformation and QA

3 months ago

Bromley, United Kingdom Bank of America Full time

**Job Title: Global Markets AML Process Transformation and QA**

**Corporate Title: up to VP**

**Location: Bromley**

**Role Description**:
Responsible for managing the delivery of transformation and change into GM AML teams globally to ensure consistency of approach across People, Process, Control Management and Technology. The incumbent will have strong alignment to regional GM AML Outreach Leaders as well as the wider GM frontline team supporting:
**_ Process & Accuracy_**
- Understanding and responsibilities for implementation of re-designed Client Due Diligence and Refresh process
- Drive consistency in processes globally while allowing for Regional process variations as needed per Business setups, laws or regulations
- Cross functional alignment of key / common tasks and initiatives
- Streamline implementation design by reducing or eliminating non value add work such as manual workarounds

**_ Quality Assurance_**
- Review and monitoring of quality at critical Refresh stages i.e. RMT quality and Document Collection quality
- Design and implement best practices, introduce and track control points for quality
- Identify and Escalate thematic issues on quality, lead remediation for such issues in their respective region and coordinate with global team members, GBAM AML and GFC partners

**_ Client Experience Improvement_**
- Enable Outreach and frontline teams on delivering best in class customer experience on KYC processes and ensuring these are adopted globally within GM AML
- Ensure the target model enables a differentiated, holistic, consistent and relationship based experience with a strong focus on “client satisfaction”
- Focus on reducing redundant or manual steps in designed processes
- Ensure target state adheres to policy ensuring we are compliant and can support the GBAM AML initiatives
- Each transition and implemented change should be fit for purpose with defined procedures, controls and a clearly defined process
- Ensure staff education and their knowledge and experience remains current, with Client Outreach and GM frontline teams trained on any change to process, policies or procedures
- Be “Process Champion” for respective region on Quality Assurance

Responsibilities will include:

- Ensures all change is delivered consistently globally - regional process variation, unless specifically required and evidenced by law or regulation will not be permitted
- Stay connected to have a deep understanding of current state processes in GM AML Client Outreach, frontline’s AML responsibilities & GM AML processes connected with Refresh
- Improve effectiveness of GM AML Client Outreach team and frontline by enhancing the due diligence up front to understand global operational impacts, driven by change and what is required to successfully implement required changes
- Owns readiness for all change affecting GM AML Client Outreach teams and frontline, implementing process improvement recommendations and procedural updates derived from changes to policy, technology adoption, process enhancements and remediation of control weaknesses / gaps
- Deliver high quality services for GM AML Client Outreach team measured through pre-defined KPIs and stakeholder feedback. Proactively Identify opportunities to develop and implement new QA processes on KPIs, metrics and reporting. Continually seeks to improve the operational experience, efficiency and quality standards globally
- Support audit issue and regulatory issue remediation, to ensure successfully delivered and evidence satisfies requirements
- Monitors change performance; recommends enhancements and monitors upcoming change roadmap
- Plan and conduct monitoring and testing activities on GM AML Client Outreach team, that reflect enterprise and country level requirements and provide results to management
- Executes and integrates new capabilities as driven by global objectives
- Attend regular management and team meetings to provide updates on status of projects, initiatives and change roadmap
- Ensure GM AML Client Outreach team procedures are maintained and remain up to date, performing training when changes to policy or procedure
- Collaborate with GBAM AML and Accenture Team to share best practice, identify areas of improvement and ensure consistency with global support model
- Enhance the workplace through leadership, employee engagement and personnel development. Builds a culture of teamwork and collaboration focused on goals delivery

**The Team**:
The team is responsible for managing the delivery of transformation and change into GM AML teams globally to ensure consistency of approach across People, Process, Control Management and Technology.

The team consists of 5 people globally including the manager based in Asia and resources in US, Asia and the new role based in EMEA.

**Core Skills**:

- Good understanding of AML CDD operations environment and global / jurisdictional regulations
- Knowledge of industry policy and standards
- Proven focu