Call Handler/receptionist

2 weeks ago


Carlisle, United Kingdom Carlisle Healthcare GP Practice Full time

JOB TITLE: Practice Receptionist
**REPORTS TO: Reception Team Lead/Deputy Practice Managers**

We are seeking enthusiastic and dynamic individuals to join our friendly and supportive team at Carlisle Healthcare as Receptionists.

If you thrive in a busy environment, enjoy interacting with a diverse range of people, and are keen to provide high-quality patient-centred care, we would love to hear from you.

**Positions Available**:

- 2 Full-Time Roles: Spread across 4 weekdays, including one late evening shift.**
**- 1 Part-Time Maternity Cover (12 months): Spread across 2 weekdays and Saturday mornings.**

**Standard weekday shift pattern: 8:00am to 6:30pm. Late evening until 8:30pm.**

**Responsibilities**:

- Welcome patients warmly to the surgery
- Efficiently check patients in for appointments
- Maintain and manage the practice appointments system
- Assist patients with queries both in person and over the telephone
- Provide accurate signposting to available or most appropriate services
- Handling patient inquiries with professionalism and compassion
- Maintaining patient records accurately and confidentially
- Assisting with administrative tasks to support the smooth running of the practice
- Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
- Undertake any other additional duties appropriate to the post as requested by Team Leads

**Requirements**:

- Previous experience in a similar role preferred but not essential
- Excellent communication and interpersonal skills
- Strong organisational abilities and attention to detail
- Ability to multitask and work efficiently in a fast-paced environment
- Proficiency in basic computer skills.

**Benefits**:

- Company pension scheme
- On-site parking
- Free flu jabs
- Company events

Pay: £11.44 per hour, and will increase to £11.56 upon successful completion of probationary period.

Closing date for this post is 13th May 2024 or sooner depending on the quality and quantity of applicants received.

**Job Types**: Full-time, Part-time, Permanent

Pay: From £11.44 per hour

Expected hours: 38 per week

**Benefits**:

- Company pension
- Free flu jabs
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

Application deadline: 13/05/2024
Reference ID: Call Handler/Receptionist


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