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Receptionist

4 months ago

Carlisle, United Kingdom Court Thorn Surgery Full time

Do you want to join a team delivering excellent healthcare across the Eden Valley?

Court Thorn Surgery are looking for a Receptionist to work 21 hours per week, there will also the the opportunity to cover annual leave and sickness. The Receptionist role is for an enthusiastic, positive, self-motivated individual who can work both independently and as part of our growing team.

Our reception team meet regularly to discuss best practice and ways of improving our service; we work very closely with other teams within the practice and community.

In return we offer a friendly and welcoming working environment where you will be supported to develop your own skills, knowledge and experience.

**Main duties of the job**
- Greeting patients on arrival, handling enquiries effectively and efficiently.
- Receiving incoming telephone calls, ensuring appropriate actions, dealing with enquiries and taking messages as required.
- To make appointments and to cancel or re-arrange appointments as required.
- To explain practice boundaries, arrangements and formal requirements to new patients and those seeking temporary cover, ensuring all procedures and paperwork is completed to a satisfactory level.
- Processing repeat prescription requests in line with the practice procedure, directing to other staff and appropriate pharmacies where required.
- To advise patients of relevant charges for non-nhs services received, accepting payment, recording money received and issuing receipts.
- To book, hand out and collect back items of equipment to be used by patients in their home such as 24 hr blood pressure monitors.
- Extracting and filing of medical records from central filing system accurately.
- Updating patient records both on the clinical system and in hard copy as required following change of name, address, phone numbers, next of kin and with any other relevant details
- Booking interpreting services for patients who are hard of hearing or require a language translation service
- Being aware of other external services that are offered

**Experience**

Essential criteria

Experience of working with the general public

Desirable criteria

Experience of administrative duties Experience of working in a health care setting

**Personal Qualities**

Essential criteria

Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Flexibility to work outside of core office hours Disclosure Barring Service (DBS) check

**Qualifications**

Numerate and literate

**Skills**

Essential criteria

Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure.

**Job Type**: Part-time

Expected hours: 21 per week

Schedule:

- Monday to Friday
- No weekends

Work Location: In person

Application deadline: 29/05/2024
Reference ID: Receptionist 21