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Call Handler

7 months ago

Carlisle, United Kingdom Cumbria Health On Call Full time

This list of duties and responsibilities, which follows, represents the broad range of tasks which may be required to be undertaken either routinely or periodically. This list is not exhaustive and the role may include additional duties which are not listed here. The post holder will be the first point of contact for patients telephoning to request urgent care Out of Hours. 1.

To deal with calls from the public/health professionals in a prompt and professional manner 2. To use a computerised database to record patient details 3. To co-ordinate information from incoming calls in order to alert the necessary medical personnel/ services to meet patients needs 4. To follow in house protocols and procedure to match patient demand with available services 5.

To liaise with a wide range of internal personnel and outside agencies eg Ambulance, District Nurses, Paramedics. 6. To ensure control room equipment is fully functional at all times, reporting any problems to the control room supervisor.