German or Italian Speaking Customer Service

3 weeks ago


London, United Kingdom The Language Business Full time

**We have a new job opportunity for a German or Italian speaking Customer Service Specialist to join a global cosmetics and lifestyle beauty brand and support either their German or Italian speaking business clients with daily customer service queries.
LOCATION**
London office & Hybrid (2/3 days a week office, 2/3 days a week remote split)
**LANGUAGES**
Fluency in German OR Italian is essential. Other languages, such as French or Spanish are an advantage but not essential.
**COMPANY**
Our client is globally recognised cosmetics and lifestyle beauty brand, developing a fantastic range of skin care products that are instantly recognized across the world.
**THE JOB**
In order to manage all interaction with their German or Italian speaking speaking clients, they wish to recruit a **German or Italian speaking Customer Service Specialist.**Working as part of their multilingual client support team, your role will include the following duties and responsibilities:

- Maintain a high level of service awareness and a customer centric attitude at all times.
- Deal with complaints where necessary and handle difficult scenarios with professionalism.
- Processing orders and returns.
- Being aware of the individual and departments weekly KPIs.
- Develop and maintain a knowledge base of the evolving products and services
- Assist in ad-hoc translation and copywriting.
- Assist in ad-hoc project work to improve the Customer Experience or assisting in events
- Provide regular and quantifiable feedback to the Managing Director of Germany and Head of Customer Care

**CANDIDATE EXPERIENCE, KNOWLEDGE & SKILLS**
- Fluent German OR Italian is essential - other language, such as French or Spanish, are an advantage but not essential
- Fantastic attitude to learn and show enthusiasm for the job - this is more important than previous work experience
- Demonstrate effective team working skills.
- Excellent written and verbal communication skills, with good spelling and grammar.
- Ability to build rapport with clients.
- Responds well to change and accepts it as an opportunity to improve.
- Positive and flexible attitude, and able to take initiative.
- Excellent eye for detail and good organizational skills
- Excellent IT skills: Windows, Excel, Word, Data input, Outlook. Use of Zendesk or similar systems is an advantage.

**SALARY, BENEFITS, WORKING HOURS**
£28,000 - £32,000 benefits. 09:00am - 5.30pm, Monday - Friday, 3 days working from the office in London, 2 days a week remote

Contact: Jonathan Grimes



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