Customer Success Consultant German Speaking
3 weeks ago
Exciting e-commerce business is urgently looking for a **German speaking **Customer Success Consultant to join their growing team
**£21,500 starting salary + Pension & Private Medical Care**
**Main Responsibilities**:
- Delivering the ultimate customer experience to German customers
- Treating customers as individuals while tailoring your service to their preferred style
- Providing feedback of trends and frequent questions to improve future services
- Liaise with company suppliers to arrange collections and deliveries
- Maintaining customer expectations by following up on communications and promises as appropriate
**Skills and experience**
- Proficient written and oral German language skill
- Experience in a Customer Service/Call Centre environment
- Excellent communicator with great interpersonal and relationship building skills
- Great attention to detail with the confidence to challenge appropriately to improve systems and processes
- The ability to manage workloads while working remotely
Please note: You must have legal right to work in the UK and be able to start a new role immediately
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