Customer Service Cash Collection Agent

3 months ago

London, United Kingdom Avado Full time

**Role**: Customer Service Cash Collection Agent

**Location**: London Office (5 days a week in the office)

**Contract**: Fix-term 12months

**Hours**: Full-time (37.5hrs, working day 10.30 - 19:00)

**Salary**: £25,000 per annum

**About Avado**

Here at Avado, we believe in people-powered transformation because we know that all transformation starts with people. We are a professional learning organisation that upskills people, uplifts cultures and future proofs organisations in a fast-moving world. We design and deliver interactive learning experiences in data, people, and marketing including work-readiness programmes, and professional qualifications. Our connected learning approach combines deep expertise, collaborative learning, scalable technology, and award-winning learning design to deliver unrivalled learner experiences for people and organisations who want real change.

Avado is one of the Blenheim Chalcot (BC) portfolio companies. BC is a venture builder i.e., they found and grow businesses from the ground up, with currently over 25 in the portfolio and assets under management valued in excess of £1.8 billion. Being part of Avado, means you will also be part of one of the world's leading digital venture builders.

**About the role**

Our Finance Director is seeking a Customer Service Cash Collection agent to play a crucial role in facilitating the collection of outstanding payments from customers. Your primary responsibility will be to ensure timely and effective communication with customers regarding their overdue accounts, while providing excellent customer service and maintaining positive relationships. You will work closely with internal teams and external stakeholders to resolve payment issues and minimise outstanding balances.

Equally importantly, you will align with our organisational values, which were defined by our people for our people, clients, learners, and partners.

**What you'll do**

To help us be the best, you will be accountable for:

- Maintain a professional and empathetic communication style to understand customers' financial situations and negotiate payment arrangements.
- Update and maintain accurate records of customer interactions, payment commitments, and follow-up activities.
- Investigate and resolve payment discrepancies or disputes in collaboration with relevant internal departments, such as billing or sales.
- Address customer enquiries and concerns promptly, providing clear and concise information.
- Negotiate payment plans and settlements with customers based on company policies and guidelines.
- Collaborate with customers to find mutually agreeable solutions while ensuring compliance with company procedures.
- Prepare and maintain detailed documentation within HubSpot (CRM) of all collection activities and customer interactions.
- Ensure compliance with relevant laws and regulations governing debt collection practices.
- Provide exceptional customer service by addressing inquiries, resolving issues, and maintaining a positive and professional manner.
- Collaborate with other customer service teams to share insights and enhance overall customer experience.

**What we're looking for**
- Proven experience in customer service, collections, or a related field.
- Strong negotiation and communication skills.
- Knowledge of debt collection laws and regulations.
- Familiarity with accounting and billing systems.
- Excellent organisational and time-management skills.
- Ability to work independently and as part of a team.

**What you'll get**:
Lots of benefits including:

- Holidays - 25 days plus bank public holidays, increasing by 1 day after 2 years and a further day after 4 years.
- A day off on or around your birthday.
- Cycle2Work scheme
- Statutory pension and life assurance.
- Various opportunities to gain an immersive experience into a range of Avado products and proposition.
- On-demand access to our Avado Connect community
- Curated personal development and learning tools

Andjust for being here, we offer you a culture that's created and nurtured by super smart people and underpinned by our Values which guide our thinking, decisions and actions, creating a _truly unique place to work_. You will also get to be at the forefront of helping a very diverse range of professionals enhance their careers, whether at the early stages or later down the line.

You'll enjoy an environment with an enviable workspace to use in West London, serious personal development opportunities (well, we are a learning organisation after all), and some rather nicejob-related and lifestyle perks. Oh, and one more thing - we're a Great Place to Work certified company, something we are rightly very proud of

**And we're highly inclusive.**

Avado is one of those rare places where anyone from anywhere with any background or experience is free to come and do their very best work. We believe in the diversity of thought, as that's what helps us help our clients and learners - whether investin

  • Collections Agent

    2 weeks ago

    London, United Kingdom Deloitte Remote Work Freelance Full time

    Collection Agents Start Date: 7th October End Date: 31st January 2025 (will extend beyond January 2025) Rate: Equivalent Annual Salary: £31,545.42 Agreed Contractor Rate: £121.33 (Post deduction of all employer costs) Traditional Day Rate Equivalent: £150  You will be paid via PAYEWorking Hours: Full Time. Monday to Friday, between 8am to 8pm,...

  • Collection Agent

    5 days ago

    London, United Kingdom Deloitte - Recruitment Full time

    This is a remote position.Collection Agents Start Date: 27th August*End Date: 31st January 2025Day Rate: £150 (Umbrella Only)Location: RemoteWorking Hours: Full Time. Monday to Friday: between 8am to 8pm Saturday: 9am to 5pmTypical shift pattern includes 1 Saturday in 3 and 2 late shifts per week. Role Overview:At Deloitte we re looking for Collections...

  • Collection Agent

    5 days ago

    London, United Kingdom Deloitte - Recruitment Full time

    This is a remote position.Collection Agents Start Date: 27th August*End Date: 31st January 2025Day Rate: £150 (Umbrella Only)Location: RemoteWorking Hours: Full Time. Monday to Friday: between 8am to 8pm Saturday: 9am to 5pmTypical shift pattern includes 1 Saturday in 3 and 2 late shifts per week. Role Overview:At Deloitte we re looking for Collections...

  • Collections Agent

    5 days ago

    London, United Kingdom Deloitte - Recruitment Full time

    Collection AgentsStart Date: 30th September 2024 / October 2024End Date: 31st January 2025 (will extend beyond January 2025)Rate:Equivalent Annual Salary: 31545.42Agreed Contractor Rate: 121.33 (Post deduction of all employer costs)Traditional Day Rate Equivalent: 150 You will be paid via PAYE Working Hours: Full Time. Monday to Friday between 8am to...

  • Collections Agent

    5 days ago

    London, United Kingdom Deloitte - Recruitment Full time

    Collection AgentsStart Date: 30th September 2024 / October 2024End Date: 31st January 2025 (will extend beyond January 2025)Rate:Equivalent Annual Salary: 31545.42Agreed Contractor Rate: 121.33 (Post deduction of all employer costs)Traditional Day Rate Equivalent: 150 You will be paid via PAYE Working Hours: Full Time. Monday to Friday between 8am to...

  • Collections Agent

    3 weeks ago

    London, United Kingdom Deloitte - Recruitment Full time

    Collection AgentsStart Date: 30th September 2024 / October 2024End Date: 31st January 2025 (will extend beyond January 2025)Rate:Equivalent Annual Salary: £31,545.42Agreed Contractor Rate: £121.33 (Post deduction of all employer costs)Traditional Day Rate Equivalent: £150 You will be paid via PAYE Working Hours: Full Time. Monday to Friday, between...

  • Collections Agent

    2 weeks ago

    London, United Kingdom Deloitte - Recruitment Full time

    Collection AgentsStart Date: 7th OctoberEnd Date: 31st January 2025 (will extend beyond January 2025)Rate:Equivalent Annual Salary: £31,545.42Agreed Contractor Rate: £121.33 (Post deduction of all employer costs)Traditional Day Rate Equivalent: £150 You will be paid via PAYE Working Hours: Full Time. Monday to Friday, between 8am to 8pm, Saturday, 9am...

  • Swedish Speaking Customer Service Agent

    3 months ago

    London, United Kingdom Page Personnel Full time

    working for an international retail company - Permanent Position **About Our Client**: My client is an international retail company based in London. They are currently looking for a Swedish Speaking Customer Service Agent to join their finance team as a Credit Controller This is a permanent role, offering hybrid working with 3 days a week in the office and...

  • Telephone collections agents

    3 days ago

    London, United Kingdom FinTech People Full time €27,000 - €32,000

    Collections Agent London based digital banking company £Hybrid working - 2 to 3 days per week in London office. Collections Agent required for our client, an award winning digital lending company that is growing quickly and offering amazing career development opportunities. You will be given full training and tools to carry out your role to a very high...

  • Telephone collections agents

    3 days ago

    London, United Kingdom FinTech People Full time €27,000 - €32,000

    Collections Agent London based digital banking company £Hybrid working - 2 to 3 days per week in London office. Collections Agent required for our client, an award winning digital lending company that is growing quickly and offering amazing career development opportunities. You will be given full training and tools to carry out your role to a very high...

  • Collections Agent

    3 weeks ago

    London, United Kingdom Deloitte - Recruitment Full time

    CollectionAgentsStartDate: 30th September 2024 / October2024EndDate: 31st January 2025 (will extend beyond January2025)Rate:EquivalentAnnual Salary:31545.42AgreedContractor Rate: 121.33 (Post deduction of all employercosts)TraditionalDay Rate Equivalent: 150You will bepaid via PAYE Working Hours: Full Time. Monday to Friday between 8amto 8pm Saturday 9am to...

  • Collections Agent

    3 weeks ago

    London, United Kingdom Deloitte - Recruitment Full time

    Job DescriptionCollection AgentsStart Date: 30th September 2024 / October 2024End Date: 31st January 2025 (will extend beyond January 2025)Rate:Equivalent Annual Salary: £31,545.42Agreed Contractor Rate: £121.33 (Post deduction of all employer costs)Traditional Day Rate Equivalent: £150 You will be paid via PAYE Working Hours: Full Time. Monday to...

  • Collections Agent

    2 weeks ago

    London, United Kingdom Deloitte - Recruitment Full time

    Job DescriptionCollection AgentsStart Date: 7th OctoberEnd Date: 31st January 2025 (will extend beyond January 2025)Rate:Equivalent Annual Salary: £31,545.42Agreed Contractor Rate: £121.33 (Post deduction of all employer costs)Traditional Day Rate Equivalent: £150 You will be paid via PAYE Working Hours: Full Time. Monday to Friday, between 8am to...

  • Collection Agent

    2 months ago

    London, United Kingdom Deloitte - Recruitment Full time

    This is a remoteposition.CollectionAgentsStartDate:27thAugust*EndDate:31st January2025DayRate:£150 (UmbrellaOnly)Location:RemoteWorkingHours:Full Time. Monday to Friday: between 8am to 8pm Saturday: 9am to5pmTypicalshift pattern includes 1 Saturday in 3 and 2 late shifts perweek.RoleOverview:AtDeloitte we re looking for Collections Agents to join a...

  • Reservation Agent

    4 weeks ago

    West London, London, United Kingdom Montcalm Collection Full time

    RESERVATION AGENT About Montcalm CollectionUnited by timeless style and peerless service, the Montcalm Collection is Londons compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the citys story. Architecture and style may...

  • Customer Service Representative

    2 weeks ago

    London, Greater London, United Kingdom Deloitte - Recruitment Full time

    About the RoleWe are seeking a highly skilled and experienced Collections Agent to join our Financial Health and Support Team at Deloitte. As a Collections Agent, you will play a critical role in handling a high volume of calls with customers who are facing financial difficulty, completing income and expenditure forms, and creating appropriate arrears...

  • Customer Service Representative

    1 week ago

    London, Greater London, United Kingdom Deloitte - Recruitment Full time

    About the RoleWe are seeking a highly skilled and experienced Collections Agent to join our Financial Health and Support Team at Deloitte. As a Collections Agent, you will play a critical role in handling a high volume of calls with customers who are facing financial difficulty, completing income and expenditure forms, and creating appropriate arrears...

  • Customer Service Representative

    2 weeks ago

    London, Greater London, United Kingdom Agent Provocateur Full time

    **About Us**Agent Provocateur is a renowned global brand known for its provocative attitude, exceptional design, and exquisite fabrics. Our company culture is built on pushing boundaries and delivering exceptional customer service.**Job Summary**We are seeking a friendly and confident Part Time Sales Assistant to join our team at Harrods Concession. As an...

  • Customer Service Representative

    1 week ago

    London, Greater London, United Kingdom Agent Provocateur Full time

    **About Us**Agent Provocateur is a renowned global brand known for its provocative attitude, exceptional design, and exquisite fabrics. Our company culture is built on pushing boundaries and delivering exceptional customer service.**Job Summary**We are seeking a friendly and confident Part Time Sales Assistant to join our team at Harrods Concession. As an...

  • Customer Service Agent

    3 months ago

    London, United Kingdom WeFlex Ltd. Full time

    **Debt Collections Agent** **Salary**:£25,000- 26,000 p.a. base salary depending on experience. **Job Type**: Full-time, Office-Based, Monday to Friday, 9:00 AM - 5:30 PM WeFlex is at the forefront of the electric vehicle revolution - and our mission is to make electric vehicles accessible - starting with the ride-hailing market (e.g. Uber and Bolt). We...