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Client Services Administrator

3 months ago

Norwich, United Kingdom Citation ISO Certification Full time

Client Services Administrator

**Reporting To: Client Services Manager**

**Department: Client Services Team**

**Contract: Full-time, Permanent (Mon-Fri 9am - 5pm)**

**Location**:Norwich

**Salary**:£23,250 per annum plus bonus scheme

**Benefits**:Pension, Health Plan, 5 weeks’ holiday, plus birthday day off, plus 8 paid Bank Holidays, Holiday Purchase Scheme, Gym discounts.

About us

Operating in the UK since 1993 Citation ISO Certification (formerly QMS International Ltd) provides professional consultation and support for Organisations that require a hassle free and cost-efficient route to ISO Certification. We have proudly been delivering internationally recognised Management Systems for 25 years, with the aim of ‘making businesses better’. Our growth plans are ambitious and we’re part of the private equity owned Citation Group. Our customer base has grown significantly over the past few years and this growth will continue - that’s where you come in.

About You For this role you will need to have:

- Excellent command of written and spoken English
- Excellent Customer Service skills
- Reading with speed, accuracy, and comprehension
- Experience of proof-reading (desirable)
- Competent in using Word
- Understanding of ISO standard an advantage - but not essential as training will be given

Purpose of the role:
Overall responsibility for the preparation of Upgrade documentation, within Atlas ISO and in MS Word format to ensure the field team can conduct each visit type successfully.

Providing Atlas ISO support to field colleagues and clients and assisting the Remote Audit Technicians to gather evidence. Providing support, where required, to enhance Atlas ISO, including system testing and research.

Key tasks:
**This includes but is not limited too -**
- Reviewing manuals sent in by the client to confirm that they are suitable for transition into Atlas ISO and quoting the customer accordingly
- Monitoring the Upgrades inbox and liaising with the client to ensure they have a clear understanding of the Upgrade process
- Monitoring all Upgrades booked in
- Ensuring we have received the clients most up to date version of their management system prior to Upgrade preparation
- Preparing Upgrade documentation in MS Word or Atlas ISO (as required) and ensuring all relevant documentation is handed over to the Consultant in advance of the appointment
- Monitoring and actioning Atlas ISO related support tickets
- Escalating Atlas ISO tickets to our platform developers when necessary
- Feedback any trends within Atlas ISO tickets to the Remote Services Manager to drive system improvements
- Assisting with system testing and research where required. Assisting the Remote Audit Technician’s with the gathering and processing of Remote Audit evidence including contacting clients to offer support with their Remote Audit evidence submission
- Other duties, as deemed necessary by the Remote Services Manager

**Job Types**: Full-time, Permanent

**Salary**: £23,250.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Health & wellbeing programme
- Referral programme
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Norwich: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 22/04/2024