Part-time Casework Officer

3 weeks ago


Oxford, United Kingdom University of Oxford Full time

We are seeking an experienced, dynamic and service-orientated Casework Officer to join the Proctors’ Office. This is an exciting opportunity to work in the team which supports the Proctors and the Assessor, senior members and trustees of the University, in managing the University’s processes for student casework, such as academic appeals, complaints and student disciplinary matters.

The role is ideal for an organised and analytical person with strong written and verbal communication skills. You will bring experience of casework and will have the opportunity to gain knowledge and experience in one or more of our areas of student casework, with a particular focus on academic misconduct in the first instance, as well as other areas of work managed by the Proctors’ Office.

The appointment is offered on a permanent part-time (0.8FTE) basis. Hybrid working arrangements will be considered.

**About you**

To be successful in this role you will have:

- experience in casework and high-level administrative support work, preferably in a higher education setting;
- highly developed written and verbal communication skills, with the ability to communicate clearly to a broad range of stakeholders;
- strong organisational skills and attention to detail, with experience of prioritising competing tasks and objectives, managing time and resources appropriately, and responding flexibly to changing circumstances;
- strong interpersonal and customer service skills with the ability to establish positive working relationships and engage with people at all levels within the organisation;
- ability to work successfully within a team as well as taking ownership of allocated tasks, to deliver high quality work.

**What we offer**

As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including:

- An excellent contributory pension scheme
- 38 days annual leave
- A comprehensive range of childcare services
- Family leave schemes
- Cycle loan scheme
- Discounted bus travel and Season Ticket travel loans
- Membership to a variety of social and sports clubs

**Next steps and additional Information**

More information on the role and the full selection criteria can be found in the Job Description.


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