Customer Services Account Executive

3 weeks ago

Wrexham, United Kingdom WestRock Full time

**The Opportunity**:
To be the main point of contact for key customer accounts, co-ordinating communication to the customer, to achieve the agreed business performance objectives for both WestRock and our customers.

**How you will impact WestRock**:

- Manage the day-to-day enquiries from a specific range of customers, achieving an effective workload
- Establish and maintain customer specification files.
- Understand and follow Standard Operating Procedures for customer communication.
- Contribute to achieving individual account and departmental objectives.
- Assist in the updating of order information post-production, as part of the team responsibility to ensure the accuracy of product specifications.
- Develop and maintain professional customer relationships to improve the flow of communication, understanding and increase loyalty to the business.
- Communicating any re-dates, shortages, quality issues, technical checks in a timely manner to the customer as well as any changes to orders relating to order quantity or delivery date
- Assist in the provision of accurate monthly performance reports as required by customers.
- Assist in the monthly KPI reporting
- All Data requests should be dealt with in a timely manner
- Assisting stock checks and /or queries
- Ensuring that there is a level of general system housekeeping, e.g. closing down jobs
- Keeping on top of obsolete items / destructions
- Checking Proofing, Artwork or pdf requests
- Input ideas and help to implement specific projects including cost saving and margin improvement initiatives, within the appropriate area of influence.
- Support team resource needs during holiday periods, showing flexibility to assist with other accounts.
- Support colleagues in training and continuous improvement activities.
- Stock allocation maintaining a last in first out process.

**What you need to succeed**:

- Relevant experience in a similar role or demonstrable commercial awareness
- Minimum 1 years Customer Service experience
- Appropriate standard of verbal and written communication skills
- Ability to plan and co-ordinate priorities within a team environment
- Proficient in Microsoft Office Suite Programmes
- Demonstrable experience of excellent analytical, numeracy and organisational skills
- Proven experience of working to high quality standards
- Able to process and understand technical information
- Strong problem-solving skills
- Ability to prioritise, work under pressure and manage time effectively

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