Motor Claims Change Consultant

3 months ago


Norwich, United Kingdom Aviva Full time

Motor Claims Change Consultant

**Salary**: between £30,000 and £35,000

We are currently recruiting for a Motor Claims Change Consultant to work on BAU & Re-engineering change to support personal and commercial customers today. The role will be suited to someone who loves working collaboratively across the business, can drive change using technology, wants to get stuck in and has a can-do attitude.

The role is within the Motor Re-engineering Change Programme of Motor Claims.

A bit about the job:
The Motor Claims Change team is at the heart of making it click for our customers and key in delivering our strategy. We collaborate with colleagues across Motor Claims and beyond and use our skills to transform customer experience. Using data to drive focus on the right areas, we understand what matters to our customer and colleagues and how we can remove waste to transform our claims Service. We plan and deliver process improvement and identify opportunities for automation and digital adoption, whilst ensuring there is robust governance around all operational change.

Skills and experience we’re looking for:
- Strong stakeholder management skills. Comfortable facilitating discussions with people across different functions and seniority levels with good communication and presentation skills, capable of organising workshops, forums and acting as a facilitator.- Being comfortable working in ambiguity and thinking on your feet with strong collaboration skills.- Creating Business Cases and understanding, tracking, and presenting benefits.- Be able to identify risks and work within the change governance framework.- Understanding/experience in making rule-based changes and ability to use logical problem solving in Guidewire ClaimCenter/an IT platform, Microsoft SharePoint and Power Automate.

What you’ll get for this role:
Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.- Salary between £30,000 and £35,000 (depending on location, skills, experience, and qualifications)- Bonus opportunity - 8% of annual salary Actual amount depends on your performance and Aviva’s.- Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.- 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days- Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme- Brilliantly supportive policies including parental and carer’s leave- Flexible benefits to suit you, including sustainability options such as cycle to work- Make a difference, be part of our- Aviva Communities
- and use your 3 paid volunteering days to help others- We take your wellbeing seriously with lots of support and tools
- Take a look

to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:
We’re inclusive and

welcome everyone

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working -spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

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