Motor Claims Handler
5 months ago
Motor Claims Handler _- Starting salary between £23,900 to £27,200 _(depending on hours, skills and experience) plus additional benefits._
Our standard full time contracts are for 35 hours per week but we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for a 40 hour contract after your training period.
There are also part-time contracts available.
Due to the nature of this role, we will require full time training in our office for approximately 6 weeks.
We have some exciting opportunities available in our First Notification of Loss Motor Claims Team.
Do you enjoy working in a fast-paced environment? Do you have an empathetic customer service style, providing brilliant service to every customer you speak to? If so, we’d love to hear from you.
These are permanent roles will involve hours covering our opening times of 8.00am to 6:00pm (Monday - Friday)
A bit about the job
You will be the first point of contact for our customers when they need to make a claim. It’s your job to gather the right and relevant information, such as how the incident occurred and understanding areas of damage to our vehicle. This will lead you to make informed liability decisions and create bookings with our suppliers to get the customer back to normal as soon as possible.
You will work proactively on the claim to minimise the inconvenience to our customers lives and show empathy for their circumstances. You will need to juggle multiple tasks at pace and utilise a range of digital systems.
Skills and experience we’re looking for- Ability to work in a fast-paced environment, multi-tasking, and prioritising responsibilities- Team player mentality, with a willingness to learn and help others out- Passionate about delivering brilliant customer service i.e., someone who takes pride in producing a high standard of work and putting the customer first- Embrace and supports change, matched with the ability to share ideas and suggestions to improve our customers’ journey- Strong IT skills and prior experience of using digital systems
What you’ll get for this role:
- Starting salary between £23,900 and £27,200 based on a 35 hour week or pro rata up to £29,143 if you prefer a 40 hour week (depending on location, skills, experience, and qualifications)- Bonus opportunity - 6% of annual salary. Actual amount depends on your performance and Aviva’s.- Generous pension (starting level Aviva contributes 8% when you contribute 2%)- Eligibility for annual performance bonus- Family friendly parental and carer’s leave- 25 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days- Up to 40% discount for Aviva products- Brilliant flexible benefits including electric cars- Aviva Matching Share Plan and Save As You Earn scheme- 21 volunteering hours per year
Aviva is for everyone:
We are inclusive and
welcome everyone
We flex locations, hours and working patterns to suit our customers, business, and you.
Most of our people are smart working - spending around 60% of their time in our offices and 40% at home.
To find out more about working at Aviva take a look
here
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