Motor Claims Change Lead

5 months ago


Norwich, United Kingdom Aviva Full time

Motor Claims Change Lead

**Salary**: between £40,000 and £50,000

This is a great role for someone who enjoys working with IT platforms and using data sources to deliver insight and propose changes to optimise business processes and our customer’s experience. You will be confident working in ambiguity, be passionate about stakeholder management and an engaging communicator.

A bit about the job:
The Motor Claims Change team is at the heart of making it click for our customers and key in delivering our strategy. We collaborate with colleagues across Motor Claims and beyond and use our skills to transform customer experience. Using data to drive focus on the right areas, we understand what matters to our customer and colleagues and how we can remove waste to transform our claims Service. We plan and deliver process improvement and identify opportunities for automation and digital adoption, whilst ensuring there is robust governance around all operational change.

You will be accountable for reviewing performance data, delivering insight and proposing changes to the motor claims end to end customer journey. You will work with stakeholders to agree metrics and provide market insight to keep us aligned with technology and trends. The role has an opportunity to lead a team of Change Consultants.

Skills and experience we’re looking for:
- Ideally Motor Claims or Claims background, with experience working on projects or business/customer change- An analytical and technical mindset, confident working with data and IT platforms to present relevant information and propose changes- Strong stakeholder management and communication skills- Innovative thinker, capable of solving ambiguous and complex problems- Awareness of digital technology and trends

What you’ll get for this role:
Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.- Starting salary between £40,000 and £50,000 (depending on location, skills, experience, and qualifications)- Bonus opportunity -) 10% of annual salary Actual amount depends on your performance and Aviva’s.- Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.- 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days- Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme- Brilliantly supportive policies including parental and carer’s leave- Flexible benefits to suit you, including sustainability options such as cycle to work- Make a difference, be part of our- Aviva Communities
- and use your 3 paid volunteering days to help others- We take your wellbeing seriously with lots of support and tools
- Take a look

to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:
We’re inclusive and

welcome everyone

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working -spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look

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