Motor Claims Handler

5 days ago


Norwich, United Kingdom Aviva Full time

Customer Service Advisor - Motor Claims
- _Starting salary between £20,000 to £26,790 (depending on hours, skills and experience) plus additional benefits_
- Our standard full time contracts are for 35 hours per week (with options for part time working)._
- However we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for enhanced 40 hour contract which has an enhanced salary of up to £26,790_

Norwich location

These are permanent roles and will involve shift patterns covering the hours of 8.00am to 6.15pm (Monday - Friday)

A bit about the job:
In this role you will need to take the time to understand the needs of our customers by answering a high volume of calls and then building up rapport (i.e. asking the right questions / gathering the right info), to ensure that we get our customers back on the road as soon as possible and minimise the inconvenience to their daily lives. You will also need to juggle multiple tasks at pace, utilising a range of systems and working in a dynamic, agile team. Please click on the video link for an insight on how we help our customers at their times of need:
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Skills and experience we’re looking for:
- Ability to work in a fast-paced environment, multi-tasking, and prioritising responsibilities- Team player mentality, with a willingness to learn and help others out- Passionate about delivering brilliant customer service i.e., someone who takes pride in producing a high standard of work and putting the customer first- Embrace and supports change, matched with the ability to share ideas and suggestions to improve our customers’ journey- Thrives undertaking digital & online tasks, and can demonstrate strong I.T skills, with prior experience of using software like Microsoft Outlook and Word.

What you’ll get for this role:
- Starting salary between £20,000 and £23,500 based on a 35 hour week or pro rata up to £26,70 if you prefer a 40 hour week (depending on location, skills, experience, and qualifications)- Generous pension (starting level Aviva contributes 8% when you contribute 2%)- Eligibility for annual performance bonus- Family friendly parental and carer’s leave- 25 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days- Up to 40% discount for Aviva products- Brilliant flexible benefits including electric cars- Aviva Matching Share Plan and Save As You Earn scheme- 21 volunteering hours per year

Aviva is for everyone:
We are inclusive and

welcome everyone

We flex locations, hours and working patterns to suit our customers, business, and you.

Most of our people are smart working - spending around 60% of their time in our offices and 40% at home.

To find out more about working at Aviva take a look

here



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