Scheduling Administrator
6 months ago
We are looking for a **Service Coordinator/Scheduling Administrator** to join a globally successful Entrance Systems company. Within the business, service coordinators are the mainstay of their operation. Working alongside a team of field service technicians, Service Co-Ordinators are the individuals who ensure that commitments are kept to customers.
Salary/ Working hours: £25,000 basic + bonus (£100 per week on call phone bonus, on a rota of 1 in 5/6) plus non contractual bonuses scheme. Earning potential of: £27,000 - £28,000 per annum
Shift pattern: 07:30-16:00 and 08:30-17:00 on a weekly rota basis
**Responsibilities**:
In this role you will collaborate with service engineers across a given location planning, prioritizing and organizing their day-to-day operations. The role will involve building relationships with technicians, with everyone working together as a team to ensure the customers get what they need within the appropriate timescales. **As a Service Coordinator your main responsibility will be to **_**schedule the work of Service Engineers, in a specific geographical location**_**.**
Building and maintaining customer relationships are important, as you will need to liaise with customers to arrange timing of visits, keep them informed of any changes and potentially arrange delivery of equipment and materials.
No two days will be the same within this role, and this position is a perfect opportunity for individuals who can demonstrate that they like variety and can adapt to the changing requirements of ongoing situations.
It is the role of the Service Coordinator to plan the jobs and take into consideration any security issues, the Engineer's location as well as the Engineer's skill-set. Customer service agreements have to be adhered to so it is important to also consider these to ensure a fantastic service is always offered.
The Engineers within the company complete a variety of different works across a range of access products. Jobs could be for emergency reactive work, compliance checks or quoted work repairs and upgrades.
- IT literate with knowledge of MS office products. If you have experience of a CRM package such as Servicemax or similar, that would be a real advantage, although training will be given.
- Proven ability to solve problems and work in a sometimes-pressurised environment.
- Calm and confident manner, with a positive attitude and that be able to demonstrate (i.e. give examples) of meeting challenges and going the extra mile for a customer.
**As well as working within a great team and an attractive salary on offer, the following benefits are also provided**:
- 25 Days Annual Leave + Bank Holidays
- Boost your holiday to 28 days with the holiday purchase scheme
- Significant Quarterly Bonus Scheme
- SMART Pension Scheme (You pay 3% we pay 6%)
- 2 x Life Insurance
- Enhanced maternity / Paternity benefits (After qualifying period)
- Medical insurance & medical cash plan (cash help with optical, dental, etc)
- Free employee advice service (wellbeing, legal etc),
- Employee Discount Platform
- Internal Recognition & Reward Schemes
- Hybrid working pattern available after probation period is complete (up to 2 days remote working per week)
**Job Types**: Full-time, Permanent
**Salary**: £25,000.00 per year
**Benefits**:
- Additional leave
- Company events
- Company pension
- Employee discount
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance
Schedule:
- Day shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Quarterly bonus
Application question(s):
- Do you have any relevant scheduling/co-ordinating experience?
Ability to Commute:
- Tiverton (required)
Work Location: In person
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