Claims Handler

2 days ago


Cardiff, United Kingdom HR GO Recruitment Full time

My client, a leading claims handling specialist is looking for a Property Claims Handler to join them. This is a hybrid role
- with 3 days in the office.

You should have a proven track record and experience in handling subsidence claims from start to finish. You will be part of the home
- based team, responsible for your own case load.

Accountabilities will include:

- To support the Subsidence Specialist, in particular being able to instruct site investigations, CCTV surveys, basic crack and/or level monitoring, arborist reports and specialist subsidence suppliers
- Running own caseload of subsidence claims and making assessments to establish the extent and value of domestic and commercial damage and repairs.
- To have full understanding and awareness of the caseload to be able to progress claims to conclusion.
- To manage the completion of all tasks within service level agreement timescales as specifically set by the client or the company.
- To own the resolution of issues within own area of influence and encourage others to do the same.
- To ensure your cases meet all required SLAs and that claim progress efficiently.
- To be able to handle subsidence specific aspects such as correct ABI- To work with the Team leader to ensure that you comply with the process and best practice requirements.
- Responsible for producing a quality service to internal and external loss adjusters and insurer clients

Qualifications and Experience:
***

Experience of technical property claims handling and complaints, in particular for Subsidence

Recognised qualification with Chartered Insurance Institute and working towards RQF Level 4

Construction knowledge related to repair of a wide range of buildings is advantageous.

Specialist experience in subsidence is compulsory.

Educated to min 5 GCSEs & 2 A Level as minimum and further education an advantage.

As an individual, you will have a proven track record of exhibiting a professional and personal approach when dealing with customers

£20,000-£30,000 dependant on experience.

Fantastic benefits including
- 28 days holiday

Workplace pension

Healthcare

Your birthday and a beach day off

Charity days

Health and wellbeing initiatives and social activities.

Ongoing training and development.



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