Inbound Customer Support Agent

3 days ago


StokeonTrent, United Kingdom Bally's Interactive Full time

**Job title**: Inbound Customer Support Agent

**Location**: Newcastle under Lyme (Hybrid working available)

**Hours of work**: 37.5 hours per week, between 7am-2am Monday-Sunday

**Salary**: £22,770 (plus a 35% hourly uplift for unsociable hours)

**Other benefits**:Annual bonus of up to 10%, 25 days plus bank holiday allowance, private medical care, enhanced maternity, paternity, and adoption leave pay, Virgin Tribe discounts, paid volunteer days, store discounts, a contributory pension plan and many more

**Available start date**:Monday 9th January

**About us**:
Bally's Interactive is the digital arm of one of the world's leading entertainment providers, Bally's Corporation, with tens of millions of players across the globe and big plans always in the works. Our brands and sites include market movers and shakers like SportsCaller, Monkey Knife Fight, Vera&John, Virgin Casino, Jackpotjoy and many more. We make our mark by embracing the diversity of our global team, challenging ourselves, and striving to make a difference for our players

**What you'll be doing**:
Our Inbound Customer Support Agents play a pivotal role in ensuring our players receive a world-class experience at every turn. Our fun and fast-paced call centre presents a diverse variation of customer enquiries, from payment and verification to betting and general account queries, ensuring no two conversations will ever be the same

**Your day to day**:

- Act as the first point of contact for our players on all our UK gaming websites ensuring a first-class gaming experience.
- Keep on top of all our products\ promotional offering and tools to ensure you're keeping up with our players, and with the business and department's strategy.
- Take ownership and follow escalations through to resolution.
- Manage all tasks in a timely and efficient manner and work to meet (and exceed) set KPIs.
- Collaborate with colleagues across all departments on projects and attend relevant meetings as required.
- Strive to resolve everything, first time, every time. With complex issues, you should ascertain urgency and follow the appropriate next steps, escalating issues to the right department where appropriate.
- Contribute to, and promote a positive working environment. Becoming a role model and inspiring others.

**What we're looking for**:

- To meet legal obligations, you must be 18 years of age or over
- Passionate about providing excellent customer service
- Exceptional verbal and written communication skills
- Ability to problem solve, think fast under pressure and fact find to successfully provide a first-time resolution
- Experience within the online gambling industry is desirable



  • Southend-on-Sea, United Kingdom ENS Recruitment Full time

    Inbound Sales Agents required for long established contact centre based in Southend on Sea, Essex. As an Inbound Sales Agent you will manage inbound calls selling Insurance directly and on behalf of their Client’s and Business Partners. Working as part ofthe Inbound Sales Team 37.5 hours per week on a rolling rota shift pattern, to include some evenings,...

  • Inbound Sales Agents

    1 month ago


    Southend-on-Sea, United Kingdom CV-Library Full time

    Inbound Sales Agent  **2nd December Start** Our client is an established Insurance provider with offices based locally in central Southend. The purpose of your position will be to ensure that all inbound telephone enquiries are dealt with proactively and effectively. You must ensure that all quotations and sales are dealt with in a compliant...

  • Customer Support Agent

    7 months ago


    Burton-On-Trent, United Kingdom Inspired Gaming Group Full time

    **Customer Support Agent** **Salary: £24,300 - £27,750** *** Are you a people person? Do you enjoy talking to people on the phone? If you’re looking for a role in customer service, then I’m guessing the answer to the above questions is YES! Most Customer Service roles sound the same, they’ll tell you that you need to be passionate about...

  • Customer Service Agent

    7 months ago


    Stoke-on-Trent, United Kingdom Northgate Vehicle Hire Full time

    **Salary**: £26,149 pa + bonus up to £1,307 pa OTE **Weekly Hours**: 42.5 hours / week **As the UK’s leading vehicle rental specialists, we make a commitment to keep our customers mobile, that’s what we do.** As a **Customer Service Agent**, you expertly bring to life the Northgate experience, managing the needs of customers, colleagues and managers...


  • Stoke-on-Trent, United Kingdom The Recruitment Co Full time

    The role involves inbound sales and customer retention for a well known mobile network & phone provider! You would be handling inbound calls from customers who want to discuss new contracts or upgrades **Full time hours - 37.5 hours per week** - Five days, Monday to Friday between 8am and 8pm. - You will be given a 9 week rota so you will have full insight...

  • Customer Service

    7 months ago


    Stoke-on-Trent, United Kingdom Uniting People Full time

    **Job description** **Customer Service - Financial Services** This is a full time permanent role **Salary** **- **£23,000 rising to £23,500 after 6 months plus BONUS **Shift Pattern**:Rotating shift pattern of 8am - 4.30pm one week, 10.30 - 7pm on the following week, Monday to Friday. One in 4 Saturdays 8am - 12.30 pm **The rewards**: - Earn why you...

  • Lead Generation Agent

    6 months ago


    Stoke-on-Trent, United Kingdom Kenect Professional Full time

    **Lead Generation Agent** **Salary £22,000 - £26,000 per annum (DOE) plus uncapped commission!** **09:15 - 18:15 Monday to Thursday** **09:15 - 15:00 Friday (with the potential to finish earlier!)** **PERMANENT OPPORTUNITY** **IMMEDIATE STARTS AVAILABLE!!** **The Company**: Our client operates as an independent telemarketing lead generation company,...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Hometree Marketplace Limited Full time

    As a Commercial Sales Representative with Hometree Marketplace Limited, you will play a pivotal role in contributing to our mission by managing inbound sales inquiries and handling plan renewals. This dynamic position requires strong commercial awareness, adaptability, and a commitment to delivering outstanding customer service within a fast-paced contact...

  • Collections Agent

    5 hours ago


    Stoke-on-Trent, United Kingdom CV Recruitment (Staffordshire) Ltd Full time

    Collections Agent Stoke £19k up to £22k earning potential Full Time Permanent Opportunity Immediate interviews available March Starts If you’re looking for a challenging but rewarding role in a fast growing, fast paced company, then we have the position for you! Working for a company that prides itself on looking after its valued team members,...

  • Call Transfer Agent

    21 hours ago


    Stoke-on-Trent, United Kingdom One Sure Insurance Full time

    One Sure Insurance is one of Staffordshire’s most successful Insurance Brokers dealing in a variety of insurance products including motor trade, private car, commercial vehicle, and home insurance. Due to our current growth and expansion, we are now looking to recruit motivated, professional, and enthusiastic Call Transfer Agent to join our established...


  • Burton-On-Trent, United Kingdom Inspired Gaming Group Full time

    Are you a people person? Do you enjoy talking to people on the phone? If you’re looking for a role in customer service, then I’m guessing the answer to the above questions is YES! Most Customer Service roles sound the same, they’ll tell you that you need to be passionate about delivering exceptional customer service, and they’ll ask you ‘What does...

  • Inbound Sales Advisor

    21 hours ago


    Stoke-on-Trent, United Kingdom Vodafone Full time

    **Sales Advisor**: Location: Stoke Contact Centre - Call Centre Role **Salary**: £19,890 basic salary plus unlimited commission (average earning across the department is £775 OTE per month) Hours: 37.5hrs Monday to Sunday between 8am-8pm At Vodafone UK Consumer Sales, we communicate with our customers in a way that works for them. You’ll work in a...

  • Inbound Sales Advisor

    23 hours ago


    Stoke-on-Trent, United Kingdom The Recruitment Co Full time

    The role involves inbound sales and customer retention for a well known mobile network & phone provider! **Full time hours - 37.5 hours per week** - Five days, Monday to Friday between 8am and 8pm. - You will be given a 9 week rota so you will have full insight into your shifts far in advance to ensure a work/life balance. **£13.02 per hour paid weekly...

  • Outbound Agent

    7 months ago


    Stoke-on-Trent, United Kingdom One Sure Insurance Full time

    Salary: NMW One Sure Insurance is one of Staffordshire’s most successful Insurance Brokers dealing in a variety of insurance products including motor trade, private car, commercial vehicle, and home insurance. Due to our current growth and expansion, we are now looking to recruit motivated, professional, and enthusiastic Outbound Agents to join our...

  • Outbound Agent

    7 months ago


    Stoke-on-Trent, United Kingdom One Sure Insurance Full time

    Salary: NMW Full & Part time positions available One Sure Insurance is one of Staffordshire’s most successful Insurance Brokers dealing in a variety of insurance products including motor trade, private car, commercial vehicle, and home insurance. Due to our current growth and expansion, we are now looking to recruit motivated, professional, and...

  • Outbound Agent

    7 months ago


    Stoke-on-Trent, United Kingdom One Sure Insurance Full time

    Salary: NMW One Sure Insurance is one of Staffordshire’s most successful Insurance Brokers dealing in a variety of insurance products including motor trade, private car, commercial vehicle, and home insurance. Due to our current growth and expansion, we are now looking to recruit motivated, professional, and enthusiastic Outbound Agents to join our...


  • Milford on Sea, United Kingdom Lead Advisory Company Full time

    **Part-Time Outbound Customer Service Agent** - Required to make outbound calls or take inbound calls from customers who have made contact via our websites to verify their requirements and explain the next stage of the process. - Reporting to Call Centre Manager - Terms: Part Time Permanent 15 hours per week, Monday - Friday 9am - 12pm. £11/per hour Plus...

  • Customer Service Agent

    7 months ago


    Stoke-on-Trent, United Kingdom RKW Ltd Full time

    **Job Title**: Customer Service Agent **Positions**: 4x Full Time **Department**: Customer Service **Reports to**: Customer Service Manager **Location**: Sutton House, Berry Hill Rd, Stoke-on-Trent ST4 2NL This supports the key organisational objective of achieving a Best in Class and consistent service delivery to all consumers regardless of which...

  • Outbound Agent

    7 months ago


    Stoke-on-Trent, United Kingdom One Sure Insurance Full time

    **Salary: National minimum wage** **This is an onsite position ST7.** Full & Part time positions available One Sure Insurance is one of Staffordshire’s most successful Insurance Brokers dealing in a variety of insurance products including motor trade, private car, commercial vehicle, and home insurance. Due to our current growth and expansion, we are...

  • Contact Centre Agent

    22 hours ago


    Stoke-on-Trent, United Kingdom Proactive Personnel Ltd Full time

    **Click APPLY today.** **THE JOB ROLE**: - To demonstrate drive and enthusiasm - Inbound and outbound calling - Dealing with complaints - Customer facing role in a telephony-based environment **EXPERIENCE / REQUIREMENTS**: - Excellent customer service - Communication skills - Inbound and outbound calling experience - IT literate **How to apply**: -...